VP Investor Relations - Pomona

New York, NY
Full-time
$200,000 to $220,000
Posted Nov 12, 2026

Skills

Accounting
CRM
Communication
Logistics
Microsoft Excel
Microsoft Office
Operations
Project Management
Time Management
Writing

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Pomona Capital Overview

Founded in 1994 by Michael Granoff and Fran Janis, Pomona Capital is an international private equity firm with approximately $20 billion in aggregate capital commitments across its flagship funds, separately managed accounts and retail fund for individual investors. In 2000, Pomona entered into a strategic partnership with the former US insurance and asset management arm of the ING Group, now Voya Financial Inc (“Voya”). Pomona is a wholly-owned subsidiary of Voya.

Pomona’s team of approximately 50 is headquartered in New York City, with additional offices in London and Hong Kong. The investor relations team is made up of 9 professionals and is led by Vivian Flynn, Head of Investor Relations and Capital Raising.

Pomona is seeking a motivated and detail-oriented Client Service Specialist to join our dynamic Investor Relations team. This role plays a key part in helping to lead and support the operational and administrative backbone of the firm’s investor relations efforts, ensuring a high standard of service to our investors .

Position Overview

We are seeking a detail-oriented, proactive Client Service Specialist (Vice President) to join our growing Investor Relations team. This role is ideal for someone building a career in private equity investor relations and client service. The position focuses on the operational and administrative aspects of investor communications and maintaining relationships, including investor account coordination, CRM upkeep, presentations, and due diligence support.

You will work closely with the Head of Investor Relations, other members of the IR team, and the broader Pomona team to execute critical client service functions and ensure a seamless investor experience.

Position: Vice President | Client Service Specialist

Location: New York, NY

Report To: Managing Director & Head of Investor Relations & Capital Raising

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Key Responsibilities

Investor Transfers & Wire Instruction Updates

•Lead and support the administrative process for investor transfers and wire updates.

•Coordinate documentation collection, verification, and input with internal stakeholders, including Legal and Compliance.

Email Inbox Management

•Monitor the general Investor Relations email inbox and respond to incoming messages.

•Draft and send timely, accurate, and professional responses to routine investor inquiries.

•Log all relevant correspondence and follow-ups in the CRM.

CRM Management

•Maintain and update investor records, contact details, and activity logs in the firm’s CRM system (Dynamo), ensuring accuracy and consistency.

•Track all investor interactions, requests, and key deadlines to support effective relationship management.

Due Diligence (DDQs) & RFPs

•Lead and assist in completing standard due diligence questionnaires and requests for proposals.

•Coordinate responses across internal teams including Legal, Compliance, Marketing, and Investments.

•Maintain the RFP response library and templates to ensure up-to-date, high-quality materials.

•Ensure submissions meet formatting, branding, and quality standards and are delivered on time.

Meetings, Events & Presentation Support

•Assist in creating, formatting, and updating investor presentations, pitchbooks, and internal reports in PowerPoint and Excel.

•Help prepare meeting materials and coordinate logistics for investor meetings, roadshows, and events.

Internal Collaboration

•Work cross-functionally with teams across the firm including Legal, Compliance, Fund Accounting, and Investments, to ensure a coordinated and responsive approach to investor needs.

Long-term career within Client Servic e

•This is a dedicated Client Service career path. Professional growth is focused on expanding responsibilities, expertise, and leadership within the client service function.

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Qualifications

Education & Experience

•Bachelor's degree in Finance, Business, Communications, or a related field.

•At least 5 years of relevant experience in investor relations, client services, RFP writing, or financial operations.

•Knowledge of asset management, private equity, or alternative investments is preferred.

Skills & Attributes :

•Maturity: Demonstrates maturity, professionalism, and sound judgment in client interactions.

•Detail Oriented: High attention to detail, quality and thoroughness.

•Communication Skills: Excellent written and verbal communication skills.

•Project Management: Excellent organizational and time management abilities. Comfortable managing multiple priorities and deadlines in a fast-paced environment.

•Systems Knowledge: Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with CRM tools a plus.

•Team Player: Collaborative mindset with a demonstrated ability to work effectively across internal teams.

•Results-Oriented: Highly motivated, with a focus on consistent work product.

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Why Join Pomona?

•Direct exposure to the inner workings of a private equity firm’s Investor Relations function

•Opportunity to build skills in client service, process management, and communications

•Supportive team culture and room for professional development

•Work with a team of highly skilled professionals in a dynamic, fast-paced environment.

•Competitive salary and performance-based bonus structure, along with a comprehensive benefits package.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$200,000 to $220,000 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

•Health, dental, vision and life insurance plans

•401(k) Savings plan – with generous company matching contributions (up to 6%)

•Voya Retirement Plan – employer paid cash balance retirement plan (4%)

•Tuition reimbursement up to $5,250/year

•Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.

•Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

•Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

•Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

•Team Mentality : Partnering effectively to drive our culture and execute on our common goals.

•Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.

•Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities .

Misuse of Voya's name in fraud schemes