Training & Development Specialist
- Philippines · Remote
- Full-time
- Posted
Skills
Job description
VirtualStaff365 is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.
As a fast-growing business in a fast-growing sector, we're seeking to take on an Training & Development Specialist , to join our team.
Job Responsibilities
Assessment and Gap Analysis
•Conduct structured gap analysis conversations with client managers and offshore staff
•Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
•Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment
Programme Development and Implementation
•Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
•Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
•Work with Subject Matter Experts to develop niche technical content and role-specific training modules
•Build a reusable central library of training programmes and templates for shared client needs
System Administration and Continuous Improvement
•Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
•Oversee course enrolments, progress tracking, certifications, and system administration
•Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
•Advise and assist clients in structuring or refining their internal training processes upon request
•Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders
Requirements
•5 to 7 years of prior experience in training coordination, gap analysis, and course development
•Proven ability to design learning pathways and skill matrices for staff progression
•Strong proficiency in using eSkilled or similar learning and student management systems
•Advanced written and verbal English communication skills for clear stakeholder engagement
•Experience conducting structured gap analysis conversations with managers and staff
•Strong proficiency in Google Workspace and Microsoft Excel
•Ability to self-manage, take initiative, and drive new training processes independently
Nice-to-Have Skills
•Experience operating within the offshore staffing or BPO industry
•Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot
•Background in customer experience, digital marketing, or HR training development
•Familiarity with Zoom Phone and endpoint security tools
Benefits
•Permanent work-from-home set-up
•Dayshift (Australian Eastern Standard Time business hours)
•Full-time job
•HMO (STAFF only)
•Annual leave
•13-month pay
•With Government mandated benefits