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Job Title
Tech Lead, Systems Engineering
As an Application Support – Senior Professional (Change Management), you will be responsible for coordinating, executing, and validating application and infrastructure changes across CERT, Production, and Disaster Recovery (DR) environments.
Working closely with Development, Implementation, Infrastructure, and Operations teams, you will ensure changes are deployed in a controlled, compliant, and low-risk manner across Azure, AWS, Kubernetes/PKS, and hybrid cloud platforms.
This role owns the end-to-end change lifecycle, including ServiceNow change management, implementation planning, deployment execution, validation, risk assessment, and rollback decision-making. The ideal candidate combines strong technical knowledge with operational discipline to maintain platform stability while enabling the successful delivery of business and technology initiatives.
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Key Responsibilities
•Coordinate and execute application and infrastructure changes across Azure, AWS, Kubernetes/PKS, and hybrid cloud environments.
•Ensure consistent deployment and configuration of changes across CERT, Production, and Disaster Recovery (DR) environments.
•Create, manage, and maintain ServiceNow Change Requests, including implementation plans, validation procedures, risk assessments, approval workflows, and rollback strategies.
•Assess technical dependencies across cloud platforms and application ecosystems to identify implementation risks and potential service impacts.
•Execute approved deployments, configuration updates, infrastructure modifications, platform upgrades, and maintenance activities in accordance with established change management controls.
•Validate successful implementation using monitoring, logging, and observability tools such as Dynatrace, Splunk and Kubernetes.
•Review deployment outcomes and determine whether predefined success criteria have been met across all impacted environments.
•Lead rollback decision-making and execution when validation results indicate implementation failure, performance degradation, or unacceptable operational risk.
•Coordinate complex multi-environment and multi-cloud deployment activities involving application, middleware, container, database, and infrastructure components.
•Support disaster recovery testing and change execution activities to ensure environment consistency and operational readiness.
•Participate in Change Advisory Board (CAB) meetings and provide technical risk assessments, deployment readiness reviews, and implementation recommendations.
•Drive standardization and automation of repeatable deployment and validation processes through CI/CD and infrastructure automation tools.
•Maintain comprehensive audit evidence, deployment records, implementation results, and compliance documentation.
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Required Qualifications
•Bachelor’s degree in Information Technology, Computer Science, or a related field
•Experience managing deployments and infrastructure changes across Azure, AWS, Kubernetes, PKS, or cloud-native platforms.
•Experience with ServiceNow Change Management processes including change creation, implementation planning, risk assessment, approvals, and post-implementation validation.
•Strong understanding of multi-tier web applications, APIs, middleware technologies, and cloud infrastructure components.
•Working knowledge of ITIL Change Management, Release Management, and Incident Management best practices.
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Preferred Qualifications
•Hands-on experience supporting enterprise cloud platforms including Microsoft Azure and Amazon Web Services (AWS).
•Experience validating deployments using Dynatrace, Splunk and other enterprise monitoring solutions.
•Familiarity with container orchestration platforms including Kubernetes, PKS or AKS/EKS.
•Experience with CI/CD and deployment automation tools including Jenkins, GitHub , Azure DevOps, or similar technologies.
•Understanding of cloud networking, load balancing, security groups, firewalls, API gateways, and application delivery architectures.
•Experience coordinating complex releases involving multiple applications, teams, and cloud environments.
•Strong understanding of deployment validation methodologies, change risk management, and rollback strategies.
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About Fiserv
Fiserv is a global leader in fintech solutions, enabling money movement, digital banking, and payment experiences for organizations worldwide. Our Enterprise Services Framework (ESF) provides a scalable, real-time integration platform supporting enterprise, web, and mobile channels across modern architectures.
Thank you for considering employment with Fiserv. Please:
•Apply using your legal name
•Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
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