Merck

Strategic Hospital Management Manager

VNM - Ho Chi Minh - Ho Chi Minh City (Le Duan)
Full-time
Posted Sep 29, 2026

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Skills

Account Management
Communication
Data Analysis
Negotiation
Problem Solving
Project Management

Job description

Job Description

Strategic Hospital Management Manager (SHM Manager) supports the Strategic Hospital Management Lead in translating strategic hospital partnership plans(*) into action plans and high‑quality execution. The role focuses primarily on execution, cross‑functional coordination, stakeholder follow‑through, and performance tracking across prioritized strategic hospitals.

The SHMM ensures that company's hospital partnership initiatives are delivered consistently, compliantly, and with measurable impact, while contributing insights and learnings to continuously refine partnership strategies.

(*)Note: “Partnership” refers to a holistic plan for coordination and engagement between the company and the hospital. For the avoidance of doubt, no separate partnership agreement will be entered into between the company and the hospital.

PRIMARY ACTIVITIES

1. Strategic Partnership Plan Execution (40%)

•Execute hospital partnership plans as defined by the Strategic Hospital Partnership Lead.

•Translate strategic priorities into clear action plans, initiatives, timelines, and deliverables.

•Coordinate implementation of partnership initiatives across: Account Management, Business Units, Medical, GCTO and other cross‑functional teams

•Ensure initiatives are delivered on time, within scope, and in compliance with company's policies.

•Proactively identify execution gaps, risks, or delays and escalate solution options.

2. Hospital & Stakeholder Engagement (25%)

•Support day‑to‑day engagement with hospital stakeholders

•Prepare and support joint activities, meetings, and reviews with hospitals.

•Ensure continuity and professionalism in execution.

•Capture stakeholder feedback and insights to inform plan refinement.

3. Cross‑Functional Coordination (25%)

•Act as the operational integrator across functions for assigned hospitals.

•Coordinate inputs, actions, and follow‑ups across multiple teams and portfolios.

•Support internal alignment by:

•Preparing clear execution briefs

•Tracking responsibilities and milestones

•Following up on agreed actions

•Support the SHP Lead in organizing account taskforce meetings and reviews.

4. Performance Tracking & Reporting (10%)

•Track execution KPIs and milestones against the partnership plan.

•Prepare regular execution updates, dashboards

EDUCATION, EXPERIENCE & COMPETENCIES

Desired Experience/Education:

Bachelor’s Degree in Pharmaceutical or Medical area, additional bachelor’s degree in Commercial is preferred

Knowledge of the key hospital infrastructures, leaderships, operation system…

Minimum 2-3 years of experience in marketing

Experience in campaigns, activities implementation

Experiences to build valuable customer relationships.

Experiences to influence and leverage cross-functional partnerships

Professional Competencies Required:

•Working Across Boundaries: Thinks and acts beyond one’s silo – bridges boundaries across teams, functions, divisions, geographies, external stakeholders and customers.

•Project Management: Organizes work efforts by prioritizing tasks, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery

•Productive Communication: Plans and deliver ideas and information to others in an impactful manner.

•Problem Solving: Gathers and analyzes data, insights from market, customers, competition and effectively responds to new, complex or problematic situations; creates solutions that drive value for company and our partners, incorporating innovative approaches where relevant.

•Negotiation: The capability to effectively negotiate and manage agreements with company’s partners, grounded in deep, sustained insights and focused on value creation.

•Business & Financial Acumen: Understands and intelligently apply economic, financial, and industry data to make business decisions that drive value for company and our partners.

•Strategic Thinking: Visualizes the way forward, identifying opportunities that add value to the work, to the business and to our partners.

Required Skills:

Cross-Functional Project Management, Customer Centricity, Customer Engagement, Data Analysis, Healthcare Marketing, Interpersonal Relationships, Market Analysis, Marketing, Strategic Planning

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Hazardous Material(s):

N/A

Job Posting End Date:

10/31/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.