Staff AI Engineer - USA

Lehi, Utah, Open to Remote · Remote
Full-time
Posted Dec 22, 2025

Skills

Large Language Models
Python

Job description

At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles , and ready to get to work, you won’t find a better place to accelerate your career.

Staff AI Engineer

The Role

We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

•Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.

•Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.

•Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.

•Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.

•Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.

•Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

•10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.

•1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.

•Proven success designing and maintaining distributed or high-throughput systems.

•Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.

•Excellent communication skills and the ability to work effectively across teams.

•A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.

•Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

•2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.

•Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.

•Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.

•Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.

•Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here:  

•Podium is the best place to work to:

•Join the leaders in AI agents

•Unlock career-defining growth

•Build with world-class talent

•Make a real impact on local business

Benefits:

•Open and transparent culture 

•Life insurance, long and short-term disability coverage

•Paid maternity and paternity leave

•Fertility Benefits

•Generous vacation time, plus three 4-day summer holiday weekends

•Excellent medical, dental, and vision benefits

•401k Plan with company matching

•Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.