Sr Service Engineer
- Vizag-Andhra Pradesh-India
- Full-time
- Listed
Skills
Job description
Role Summary
We are seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.
Key Responsibilities
Service & Maintenance
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Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.
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Diagnose and resolve system faults, communication failures, and integration issues.
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Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.
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Ensure compliance with service level agreements (SLAs) and customer commitments.
Technical Support & Troubleshooting
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Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems
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Support system upgrades, retrofits, software updates, and migrations.
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Conduct root cause analysis (RCA) and implement corrective actions.
Commissioning & Integration
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Commission field devices, controllers, and networked systems.
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Configure software, graphics, reports, alarms, and schedules.
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Support integration between BMS, Fire Alarm, CCTV, and Access Control systems.
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Validate system performance and customer acceptance testing.
Customer Management
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Interface directly with customers to provide technical support and service solutions.
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Prepare service reports, maintenance records, and site documentation.
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Identify modernization, upgrade, and service business opportunities.
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Ensure high customer satisfaction through timely issue resolution.
Safety & Compliance
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Adhere to EHS and site safety requirements.
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Follow quality processes and documentation standards.
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Participate in emergency service support during critical outages and breakdowns.
Required Skills
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Strong hands-on experience in Controls, Fire & Security systems .
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Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols
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Ability to read electrical schematics, control drawings, and system architecture diagrams.
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Experience in system troubleshooting and fault diagnostics.
Qualifications
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Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline.
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5–8 years of relevant experience in Controls, Fire & Security service operations.