Sr. Manager, SMB Premium

SG - Singapore
Full-time
Posted Nov 10, 2026

Skills

Leadership
Negotiation
Operations
Product Management
Sales
Teamwork

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

Visa Commercial Solutions (VCS) is a world-class organization responsible for growing all flows between businesses and governments, from small businesses to the largest global corporations. The Core Products and Platforms team within VCS works closely with financial institutions and fintechs to bring payment solutions that meet the needs of growth corporates, large enterprises, multinationals, governments, public sector entities, and small businesses around the world. The team is responsible for the product development and management of a comprehensive array of solutions that meet the needs of these organizations. These solutions target such important segments as Fleet and Mobility, B2B Travel and Corporate Travel, AP/AR payments, and Small Business (SMB).

What a Senior Manager, SMB Benefits does at Visa

The Sr. Manager, SMB Benefits, plays a central role in developing Visa’s small business benefits proposition. Each benefit represents an important component to Visa’s global SMB strategy, culminating in a winning proposition that makes Visa the best way to pay and be paid.

The Sr. Manager role sits at the intersection of product strategy, partnerships, and commercialization and is responsible for sourcing and negotiating high quality benefit partners that elevate the Global SMB value proposition including marketing, enrollment programs & budget. This role will partner with the broader Visa benefits organization, local stakeholders including product & sales leads, external partners, finance, accounting and more to run our global benefits organization as a business unit within the Visa Commercial Solutions Small Business product team.

The ideal candidate is an experienced product leader with the ability to influence stakeholders in a fast-paced and dynamic environment. Proven experience in building and commercializing innovative products that deliver compelling value propositions to the market is essential. This role requires strategic leadership, innovation, collaboration, relationship management, and strong problem-solving capabilities. The successful candidate is both creative and hands-on, demonstrates a bias for action, and can inspire others through a clear and compelling vision.

Why this is important to Visa

Small businesses are a critical growth segment for Visa Commercial Solutions. A compelling benefits proposition helps differentiate Visa's products, drive customer acquisition and engagement, and create meaningful value for issuers, fintech partners, and SMB customers.

By developing innovative benefit partnerships and ensuring successful commercialization across markets, this role strengthens Visa’s SMB product strategy, increases product adoption, and supports Visa’s long-term growth ambitions within the commercial payments ecosystem.

Projects you will be a part of

•Development and expansion of Visa’s global SMB benefits portfolio, including sourcing and onboarding strategic benefit partners.

•Commercialization of market-leading SMB value propositions across regions and local markets.

•Cross-functional initiatives to enhance benefit enrollment, management capabilities, and customer experiences.

•Go-to-market and client enablement programs supporting issuer, fintech, and sales teams.

•Development of business cases, performance frameworks, and portfolio reporting to drive benefit adoption and business outcomes.

•Collaboration with global, regional, and local stakeholders to standardize sales, implementation, onboarding, and operational processes.

•Strategic partnerships and commercial agreement negotiations with leading benefit providers and software platforms.

Responsibilities

Product Development and Management:

•Define and execute the regional partner sourcing strategy for SMB benefits, including identifying, negotiating, and managing strategic benefit providers to that lead to winning value propositions globally

•Partner with the local markets to identify, package and commercialize the most attractive benefit packages

•Partner with VCS global colleagues to define and prioritize needed benefit enrollment/management features and capabilities

•Ensure each benefit provider is aligned to the overall Visa 2030 product strategy and can communicate the vision with customers, partners, and internally within Visa

•Establish and standardize processes to ensure a simplified sales, implementation and onboarding model to support scale, in collaboration with each regional product/sales lead.

•Develop training materials and technical guides for each benefit/region

•Support development of sales and GTM documentation

•Educate and empower regional teams to drive client adoption and market penetration

•Serve as subject matter expert for the portfolio of Visa Global SMB Benefits, both internally and externally with Visa clients

•Develop KPIs and monitor performance for each benefit and regional benefit portfolios

•Demonstrate thought leadership and enable flawless execution

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

•8 years of product management experience with a Bachelor’s Degree in Business or relevant discipline

•Proven experience building, launching, and commercializing customer-centric products, services, or value propositions.

•Strong product management capabilities, including defining strategy, prioritizing initiatives, and driving execution across multiple stakeholders.

•Experience working with external partners, including negotiation, relationship management, and commercial agreement development.

•Ability to develop compelling value propositions, customer narratives, and commercialization strategies that drive adoption and business growth.

•Strong analytical and financial acumen, with experience managing budgets, evaluating business performance, and measuring outcomes through KPIs.

•Experience working within complex, matrixed organizations and collaborating effectively across product, sales, marketing, finance, and operations teams.

What will also help

•Deep product management experience within commercial payments, B2B payments, small business solutions, fintech, or software ecosystems.

•Experience with small business software platforms, digital commerce solutions, or emerging technologies supporting SMB customers.

•Knowledge of card products, cardholder benefits, rewards, incentives, or loyalty programs.

•Experience developing customer value propositions and translating them into successful go-to-market strategies.

•Demonstrated success negotiating strategic commercial partnerships and delivering measurable business impact.

•Ability to identify emerging opportunities, think creatively, and drive innovation that differentiates products in competitive markets.

•Experience building cross-functional roadmaps and securing investment for strategic initiatives.

•Strong executive presence with the ability to communicate complex concepts clearly to internal and external stakeholders.

•Experience operating in global or regional roles supporting multiple markets and stakeholder groups.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.