Sr. Manager, Crisis Mgmt/Comms

New Brunswick, New Jersey, United States of America; West Chester, Pennsylvania, United States of America; Raynham, Massachusetts, United States of America
Full-time
$127,000.00 - $218,500.00
Posted Nov 13, 2026

Skills

Agile
Communication
Compliance
Leadership
Problem Solving
Project Management

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Sr. Manager, Crisis Mgmt/Comms located in New Brunswick, New Jersey, Raynham, Massachusetts, or West Chester, Pennsylvania.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

The Senior Manager, Crisis Management & Communications is responsible for global crisis readiness, structured response, and strategic communications across real estate, facilities, and capital project operations. This role ensures that DPS can respond decisively, transparently, and consistently to disruptive events impacting people, sites, infrastructure, or major projects. This role plays a critical leadership role in protecting DePuy Synthes reputation by leading crisis preparedness, response, and communications strategies, with high visibility and direct impact on trust, credibility, and business continuity.

This position serves as the enterprise owner for crisis management frameworks and operational communications within Business Operations & Project Delivery, partnering closely with FM, EHS, Security, Legal, and Corporate Communications.

Scope of Role

•Enterprise scope: Real Estate, Facilities, and Capital Project Delivery

•Functional scope: Crisis management, change communications, emergency escalation

•Geographic reach: Worldwide

•Authority: Global crisis and communications frameworks; execution via regional and site teams

Key Responsibilities

Crisis Management Frameworks

•Define and maintain global crisis management playbooks, escalation protocols, and governance structures

•Ensure alignment with enterprise crisis management, business continuity, and security protocols.

•Clarify roles, decision rights, and escalation paths during incidents.

Crisis Response & Coordination

•Support real ‑ time crisis response by enabling structured decision ‑making and information flow .

•Act as a central coordination point across functions and regions during major incidents.

•Ensure accurate , timely leadership updates during active events.

Communications & Change Enablement

•Own communications strategy for operational changes, major projects, and transformations.

•Develop executive ‑ level messaging for disruptions, risks, and change impacts.

•Support leadership with clear, consistent narratives during uncertainty.

•Ensure clear, consistent, and compliant communications to internal and external stakeholders during critical events.

Preparedness & Continuous Improvement

•Lead crisis simulations, readiness reviews, and after ‑ action assessments.

•Identify gaps in preparedness and drive corrective actions.

•Track trends in operational disruptions to improve future readiness.

•Monitor emerging risks, issues, and trends that could escalate into crises and recommend proactive actions.

Stakeholder Partnership

•Partner closely with:

•Facilities Management & FM Risk/Compliance

•Security, EHS, and Legal

•Corporate Communications

•Regional and Site Leadership

Qualifications

Education:

•Bachelor’s degree required in Communications, Public Relations, Journalism, Business, or a related field.

•Master’s degree (MBA, MA, or equivalent) preferred.

Experience and Skills:

Required:

•8-10 years of progressive experience in crisis management, communications, corporate affairs, risk management, or related disciplines.

•Demonstrated experience leading crisis communications or issue management in a complex organization.

•Strong ability to develop clear, concise messaging under pressure.

•Experience partnering with senior leaders and influencing decision‑making during high‑stakes situations.

Preferred:

•Experience in medical device, healthcare, or other highly regulated industries.

•Familiarity with enterprise risk management, business continuity, or emergency response programs.

•Experience leading crisis simulations, tabletop exercises, or preparedness training.

•Background working in global or matrixed organizations.

•Strong executive‑level presentation and stakeholder engagement skills.

•Proven ability to manage multiple priorities in fast‑paced, time‑sensitive environments.

•Excellent written, verbal, and interpersonal communication skills.

Core Capabilities

•Crisis management and escalation design

•Executive communications and messaging

•Change management and stakeholder alignment

•Incident coordination and response discipline

•Global readiness and preparedness enablement

Competencies

•Decisive leadership under pressure

•Strong executive communication skills

•Sound judgment in high ‑ risk situations

•Ability to lead through influence

•Structured, disciplined problem solving

Other:

•Language: English required.

•Travel: Up to 10–20%, primarily domestic.

•Certifications: Crisis management, communications, or risk‑related certifications preferred but not required.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management

The anticipated base pay range for this position is :

$127,000.00 - $218,500.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

Additional information can be found through the link below.

Co-Ops and Intern Positions: Please use the following language:

Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.

Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.

Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension).

Positions Represented by CBA: Please use the following language:

This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits