Sr. Global Partner Experience & Enablement Specialist

Chennai, India
Full-time
Posted Oct 6, 2026

Skills

Customer Success
Salesforce
Leadership
Operations

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Sr. Global Partner Experience & Enablement Specialist

Empower our global partner network by managing our partner community, streamlining enablement delivery, and ensuring operational excellence across our ecosystem.

About the Team

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about accelerating digital transformation by bringing enterprise solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver AI-Powered Process Automation and Enterprise-Grade Orchestration at scale.

The Opportunity

As the Global Partner Enablement & Operations Specialist, you will join our central Global Partner Experience team as a versatile generalist in a high-impact and exciting new role. Reporting to the Director of Global Partner Experience, you will sit at the crossroads of front-end partner operations, community site administration, enablement orchestration, and operational reporting.

In this role, you will take functional ownership of daily execution, turning strategy into smooth operational workflows across various initiatives. You will bring an execution mentality and high degree of ownership to navigate ambiguity, establish foundational processes, and ensure our global partner network experiences a frictionless journey from initial onboarding to advanced competency across all global theaters.

What You’ll Do

Partner Community Site Administration

•Serve as a primary administrator for our partner-facing community platform (e.g. Gainsight).

•Conduct regular operational audits: inventory community spaces, identify broken links/elements, resolve technical glitches, and ensure content stays fresh and responsive.

•Troubleshoot partner user provisioning, access inquiries, and platform troubleshooting across multiple time zones.

•Support the rollout, change management, and user adoption of new community features and new  initiatives.

Enablement Orchestration & Packaging

•Coordinate cross-functional enablement initiatives by sourcing and packaging collateral originating across Sales, Product, and Delivery teams.

•Format, organize, and distribute enablement collateral through the partner community and targeted pilot programs (including upcoming AI-enabled enablement initiatives).

•Support the execution of core partner journeys, including the Global Partner Onboarding Curriculum and Certification Frameworks.

•Collaborate with channel leads to monitor partner progression, address operational bottlenecks, and drive program completion rates.

Content Maintenance & Discoverability

•Enforce centralized content taxonomy, folder structures, and version control across partner-facing systems and enablement repositories to guarantee all assets are accurate and easily discoverable.

•Coordinate publishing workflows with a focus on organization, quality assurance, formatting, and timely distribution rather than pure content creation from scratch.

•Perform routine content audits across community spaces to retire outdated collateral and streamline partner learning paths.

Analytics & Operational Metrics

•Extract, compile, and track performance data using Salesforce and community analytics to measure the reach and efficacy of enablement collateral and communications.

•Monitor operational adoption metrics across partner-facing systems (community visits, training completion, engagement drop-offs, certification volumes).

•Build structured monthly and quarterly dashboards to identify readiness gaps and inform leadership decisions.

Required Qualifications

•Education: Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field.

•Experience: 5+ years of hands-on experience in partner operations, channel enablement coordination, customer success operations, or related B2B operational support roles within a SaaS or enterprise technology environment.

•Channel & Ecosystem Fluency: Prior experience operating within a partner or customer ecosystem and a clear understanding of front-end operational workflows.

•Technical Systems: Direct hands-on experience administering community platforms or partner-facing systems, alongside practical experience querying data and building reports in Salesforce.

•Execution & Ownership: Demonstrated self-starter mentality with the ability to take initiative, solve problems independently, and thrive in a role where processes are evolving.

•Communication: Exceptional verbal and written English communication skills, with proven ability to collaborate across global, cross-functional teams in different time zones.

Preferred Qualifications

•Community Platforms: Direct administrative experience with Gainsight (or equivalent community platforms) is strongly preferred.

•Content Operations: Background in technical content coordination, asset packaging, or structured document repository management.

•Ecosystem Tooling: Familiarity with modern enterprise platforms (e.g., Salesforce, ServiceNow, CMS platforms) and automated workflow tools.

Tools and Resources 

•Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 

•Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

•Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com . 

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at  ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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