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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
The Director, Head of Product Management has two core responsibilities in:
Reviewing and owning the existing portfolio of products within DP&I . Specifically, this falls into two categories of: (a) products already on the market, and (b) products that are already within our pipeline and have been messaged to launch. On the whole, we want to improve the success of delivering our roadmap (say/do ratio) – this includes an operational considerations with the intent of implementing playbooks with repeatable/predictable elements. She/he will work closely in directing activities for Marketing. This individual will also ensure support for the Sales team (launches and ongoing product success). Creating an Innovation Product Management function for ideating, triaging, and delivering new product ideas with a keen focus on product-market fit . This is meant to “push the envelope” and get us thinking beyond the traditional scope of DP&I’s portfolio. For these responsibilities, this individual will work closely with Growth Strategy and Sales for considering organic and inorganic growth opportunities – especially as it pertains to Baxter’s Connected Care vision and strategy.
In order to be successful in both respects, this individual will need to effectively communicate and operate cross-functionally with product teams, supporting functions, engineering, commercial, and marketing. She/he will drive thought leadership in the Connected Care category, supporting revenue growth targets through customer-centric innovation and appropriate product-market fit. She/he will drive a culture of accountability, cohesiveness, and responsiveness.
Essential Duties and Responsibilities:
This role will encompass Product Management for DP&I (with global responsibility across 4 products and 20 software applications). This role will report into the VP of Product Management for DP&I. This individual will support Sales and help drive activities for Marketing and Growth Strategy.
•Responsible for Product Management for the DP&I division
•Manage a team of Product Managers to develop, enhance, and deliver products that meet customer needs and business objectives.
•Define the vision, strategy, and roadmap for products within the DP&I portfolio. Own the product roadmaps and ensure its linkage to overall portfolio strategy (especially with Connected Care).
•Lead the review of existing products and pipelines – re-setting and refining internal commitments and messaging
•Identify gaps in team processes and operations – and help implement playbooks, KPIs, and operating mechanisms to drive repeatable success in a scalable manner.
•Help direct the review and prioritization of R&D investments.
•Work closely with R&D and business stakeholders to ensure complete alignment on feature requirements, roadmaps, and timelines.
•Ensure partnership with Product Managers and cross-functional product teams including engineering, sourcing, service, compliance, regulatory, and quality to manage the entire product line life cycle and maintain customer satisfaction and business objectives.
•Collaborate with management on the engineering teams to so that immediate teams plan and design features while managing problems/scope to release the products on time.
•Work with the Head of Marketing on market research to identify customer needs and gather feedback from users/stakeholders to improve the offering.
•Prioritize market, product, and clinical research that identify and define opportunities to support business cases and growth.
•Responsible for supporting the team to understand market sizes, addressable segments, pricing, market dynamics, competition, share position, customer drivers across geographies.
•Facilitate competitive intelligence activities, especially tied to products within immediate portfolio.
•Create market-specific offerings across the various global geographies
•Develop KPIs to track success pre-market, intra-market, and end-of-life for the portfolio of products.
•Responsible for Creating and Overseeing Innovation Product Management
•Create a means of sourcing internal innovation ideas from Segments, Divisions, Functions, and DP&I partners (R&D, Sales, Marketing, Growth Strategy)
•Develop internal brainstorming and ideation paths for new ideas
•Create a system for prioritizing, financially modeling, funding, and bringing ideas to create via Product Management.
•Tie ideas to key internal sponsors and financing so that they have a multi-year runway for development
•Innovation Products and Projects should be monitored via KPIs and funding re-allocated over certain recurring time periods
•Work closely with Marketing and help direct activities to:
•Promote, position, and support sales of products to target markets – generating demand and brand awareness.
•Support Product Management on market research to identify customer needs and gather feedback.
•Develop marketing strategies and campaigns to promote products.
•Manage the Baxter, portfolio, and product brands – including identity, messaging, and positioning.
•Run and/or influence the respective advertising, public relations, and social media activities. This should collaborate closely with Product Management and the Communications team.
•Partner with Product Management to track and analyze market trends and competitor activities.
•Work with Product Management to conduct on-going assessment of sales results to determine sales and marketing program effectiveness.
•Develop evidence-based marketing collaterals.
•Create compelling Value proposition for Connected Care, relevant to target customer and aligned to local market dynamics.
•General & Strategy
•Help drive the evolution to a recurring revenue model with software, services and connected solutions.
•Work cross-functionally with business units, region/country teams, and functions to brainstorm, develop, launch new products and services, and position effectively.
•Engage leadership and key internal stakeholders to gain alignment on commercial execution plans to support global Connected Care business objectives.
•Create a stakeholder management process for key executives, partners, and colleagues. This role will operate in conjunction with a large number of teams and individuals.
•Brief executive team on statuses and risks to product and marketing deadlines/roadmaps/timelines.
•Inform team and team strategy based on continual interactions with prospects, customers, and partners.
•Partner with commercial and marketing teams in global and regions to support effective product launches and ongoing portfolio management.
•Define processes, and GTM strategy to connect solutions to the right customers.
•Identify emerging trends and new business growth opportunities within or adjacent to our current offerings through a detailed understanding of key market/customer trends and competitive landscape to shape the business’ strategic priorities.
Qualifications:
•Ability to work and influence across business units and functions.
•Excellent written & verbal communication skills
•Must have excellent soft skills including communication, people skills, decisiveness, accountability, ownership, being a collaborator, and self-motivated.
•Needs to work independently without supervision on most initiatives.
•Strong financial and business acumen.
•Team player with a strategic partnership mindset.
•Executive level presentation skills.
•Must be available to travel to customer sites and team meetings frequently.
•Entrepreneurial spirit and growth mindset.
•Ability to prioritize and influence others while exercising proper judgement for sound decision making and trade-off analysis.
•Strong ability to communicate assertively and effectively at all levels inside and outside of the organization.
•Strong work ethic.
•Takes a collaborative approach by openly discussing issues in a way that brings out the best thinking, attitude, and performance in others. Works effectively and productively with others running functional and support areas. Considers the effect of decisions on other parts of the company.
•Effective negotiation and closing skills.
•Comfort with ambiguity.
•Ability to travel up to 25% of the time, including international.
•Ideally 1-2 days in office per week at Deerfield (IL), Skaneateles (NY), Raleigh (NC), Batesville (IN), Bellevue (WA) offices – listed in order of preference.
Education and/or Experience:
•Requires a bachelor’s degree in business, marketing, finance or science/technology. Master’s degree in finance, marketing, business or science/technology is a plus.
•10 years as a top performer in healthcare commercial environment and 5 years of cross-functional leadership experience, with significant complex solutions selling experience. Team management experience is required.
•Must have Senior Product Management responsibility
Preferred startup experience – including having started her/his own company before (exit is a plus).
•Must have expert level knowledge of digital platforms and how they facilitate communication with various clinical systems and devices. Technical understanding of IT environments and robust knowledge of clinical processes and workflows.
•Previous experience developing and maintaining C-level relationships with customers and strategic partners.
•Demonstrated career progression in previous roles.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $200,000 - $275,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include t