Service Manager
- Valletta, Malta
- Full-time
- Posted
Skills
Job description
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.
What will you be bringing to the team?
•Lead and coordinate the delivery of IT support and infrastructure services.
•Manage multidisciplinary technical teams and key stakeholders.
•Monitor SLAs/KPIs, service quality and performance.
•Manage escalations and drive continuous service improvement.
•Oversee service planning, reporting and vendor coordination.
Requirements
What do you need to succeed in this position?
•At least 10 years of demonstrable experience managing support services.
•Proven experience coordinating multidisciplinary teams.
•Strong experience in stakeholder engagement.
•Experience with SLA/KPI tracking.
•Experience in continuous service improvement.
•Experience with service catalogue lifecycle management.
•Experience with vendor governance across complex environments.
•Fluent in English
Mandatory Certification
The candidate must hold one of the following, or an accepted equivalent:
•ITIL Managing Professional (ITIL MP), or
•ITIL 4 Strategic Leader (ITIL SL).