Entegris
Senior Specialist, Sales Operations
- Hsinchu City, Taiwan
- Full-time
- Posted
Skills
Job description
Job Title:
Senior Specialist, Sales Operations
Job Description:
The Role:
•Responsible for order management (order & quote… entry processing through SAP)
•Responsible for shipping arrangement and on-time delivery
•Customer demand management and order fulfillment
•Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage
•Be familiar with policies and procedures to perform daily operations and meet SOX control
•Effectively collaborate with the relevant departments for problem solving with timely response
•Maintain standardized and up-to-date SOP
•Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments
•Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.
•Build strong, trust-based relationships with customers through proactive and clear communication.
•Complete the assigned tasks and response proactively
In this role you will:
•Respond to customer’s issue with a sense of urgency and find the resource to provide the solution
•Proactively review the related process and improvement plan to drive process efficiency
•Open to suggestions and flexibility in adjusting work processes
Traits we believe make a strong candidate:
•Bachelor’s degree
•More than 5 years of relevant experience in Semiconductor and in Customer Service role
•Knowledge and hands on experience in SAP system
•Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.
•Strong communication and influencing skills with all levels of the organization
•Expertise in fostering a work environment characterized by possibility thinking , motivation, accountability, effective teamwork and open to challenges.
•Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization
•Ability to actively seek solutions to problems and improve the process while achieving the best results possible
•Take proactive action for prevention or repeating error
•Positive attitude and ability to adapt to change
•Open-minded, willing to share ideas with the team and have teamwork spirit.
•Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)
•Excellent excel, data analysis, and problem-solving skills
•Fluent in both spoken and written English
Your success will be measured by:
•People and Teamwork
•Accountability, Integrity and Trust
•Creativity and Innovation
•Dedication to Excellence