R1 RCM

Senior Specialist - HR

Hyderabad, India
Full-time
Posted Oct 27, 2026

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Skills

Communication
Customer Success
Patient Care
Teamwork

Job description

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physicians.

Senior Specialist - Employee Relation Role Summary:

The Incumbent will be responsible as an individual contributor managing HR Service delivery on the across R1 Locations providing proactive HR support to the assigned business site/location associates, leaders and HR Business Partners.

The incumbent may also be involved on a variety of ER Programs, policies and practices that minimize corporate risk.

Roles and Responsibilities –

•ER Service Delivery across the R1 locations via Service Now query management, tiering support and other sources.

•Design and lead structured listening posts, employee skips, focus group discussions.

•Proactive management and resolution of employee grievances and queries.

•Support business leaders in conducting constructive and progressive performance management discussions

•Work closely with the Business leaders to support performance improvement issues by collecting information and participating in reviewing performance improvement documents and making recommendations.

•Assist in management of ER cases including, disciplinary issues, grievances, involuntary exits, leave of absence, sensitive and/or high risk matters to successful closure

•Ensure consistency in approach and resolution on employee concerns with high quality documentation/report preparation.

•Report out ER cases monthly via the internal tracking log for the site.

•Connect with HR Business Partners and other ER Advisors as necessary to keep them informed with progress of employee relations matters on site.

•Share Data Insights at Site level from trends observed via Various Focus Groups, listening posts, ER Case logs, etc.

•Take an active role in implementation and communication of policies, procedures, programs.

•HR Projects

Key Competencies –

•Proven Employee Relations and/or HR Business Partner experience

•Ability to prioritize, execute programs and transactions in a fast paced environment.

•Excellent written, verbal communication, interpersonal skills

•Strong customer focus with an understanding of strategic business viewpoint.

•Strong Coaching and Influencing skills.

•Preferred 5-7 years of work experience.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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