Senior Solution Engineer, EMEA

Helsinki, Finland · Remote
Full-time
Posted Nov 12, 2026

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Skills

Customer Success
Cybersecurity
Operations
Sales

Job description

OUR MISSION AND WHY IT MATTERS

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

WHY THIS ROLE MATTERS

Our Solution Engineering team is the technical bridge that turns great security technology into real customer impact. As we scale over 50% a year with some of the world’s largest companies as customers, more of our enterprise customers come to us with environments and requirements that go beyond our standard setup. As our Senior Solution Engineer, you make Hoxhunt work where an out-of-the-box setup can’t. Customers with the most demanding requirements get a solution that fits, our Onboarding, Sales and Customer Success teams get an expert to rely on, and Product and Engineering stay focused on the core product.

WHAT YOU’LL OWN AND DRIVE

•Own the technical challenges that fall outside our standard setup, from custom connections between Hoxhunt and enterprise security and IT stacks to Microsoft 365, Exchange, SIEM and SOAR platforms.

•Partner with Sales on technical discovery, solution design and proof of concepts, building the technical confidence that moves enterprise deals forward.

•Work with Customer Success to solve technical blockers in existing accounts and keep customers successful long term.

•Design architectures for complex enterprise environments and build custom integrations and automations.

•Lead enterprise security teams through in-depth security and trust reviews.

•Resolve technical escalations and own customer engagements end to end, from technical validation to onboarding, with a strong SE team behind you.

•Turn custom work into reusable solutions and repeatable patterns.

•Bring technical customer insight into the product roadmap together with Product and Engineering.

•Enable our channel partners and contribute to shared SE resources, setting the technical bar across EMEA.

WHAT SUCCESS LOOKS LIKE

In your first 3 months you’ll: learn the Hoxhunt product, the human risk landscape and our customer journey, meet your SE peers, Sales, Customer Success and Product, and shadow customer calls. You’ll then run demos and technical onboarding sessions with support, build your first integrations in a sandbox environment and take part in enterprise security reviews. By month 3 you’ll own customer engagements independently, from technical validation to onboarding.

By month 6 you’ll: see customers onboard smoothly and get value fast because their integrations work from day one. The proof of concepts you support convert, enterprise security reviews pass, and escalations are resolved without pulling in Engineering. Product, Sales and Customer Success see you as the trusted technical voice for our customers, and you contribute actively to partner enablement and shared SE resources.

WHAT MAKES YOU THRIVE HERE

You have:

•Several years of hands-on experience building integrations between systems through APIs, webhooks, scripting and automation workflows

•Deep understanding of cloud environments, especially Microsoft (Azure, Entra ID and M365)

•Knowledge of email infrastructure: mail routing, SPF, DKIM and DMARC

•A consultative, customer facing approach. You understand a customer’s environment before proposing a solution, and you can explain it to both engineers and executives.

•A commercial lens. You connect technical work to customer value, without being a pure seller.

•A self-directed, curious and solution-oriented approach. You thrive where there is no ready-made answer, enjoy untangling unfamiliar environments and find creative solutions within real constraints.

Bonus points if you also:

•Have a background in IT support or system administration and have moved into consulting or customer facing work

•Have worked in a startup or scale-up environment and are curious about security operations

•Have cybersecurity experience. This is a plus, not a requirement. We will teach you the security domain.

•Have worked with SIEM or SOAR platforms in an enterprise setting

WHO YOU’LL WORK WITH

You will join a growing global Solution Engineering team with peers across EMEA, the US and APAC, working closely with Sales, Onboarding, Customer Success, Product and Support.

WHAT YOU CAN EXPECT FROM US

•Compensation: A competitive monthly salary depending on your experience.

•Working ways: We work in a flexible but hybrid work setting. You are expected to visit the Helsinki office weekly.

•High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.

•Authentic trust and autonomy: We hire great people and trust them to do great work. You will have the autonomy to take real ownership, drive impact, and shape things early on.

•A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end users genuinely love. You will join a team making a real, measurable impact against cybercrime.

•The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful new office in Helsinki (complete with a gym and swimming pool!).

RECRUITMENT PROCESS

1. Meeting with Talent Acquisition (30 min, online)

2. Meeting with the Hiring Manager (30 min, online)

3. Technical meeting with our Head of Support (45 min, online)

4. Technical case: an integration and customer scenario you present to the team (90 min, onsite)

5. References and offer

To ensure your personal data is handled securely and in compliance with GDPR, we only accept applications submitted through our application form. We cannot process applications sent via other channels, such as email or LinkedIn messages.

ABOUT HOXHUNT

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +300 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.

Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!