Senior Project Manager, Delivery Operations
Role summary
The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.
Mission
Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.
Core responsibilities
End-to-end delivery leadership (primary)
•Own full lifecycle delivery of initiatives
•Define delivery strategy, phasing, and sequencing across teams
•Ensure alignment between business goals, process design, and technical delivery
•Drive accountability across all workstreams
Program structuring and governance
•Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths
•Enforce ways of working across teams
•Manage interdependencies across multiple workstreams
Stakeholder and executive management
•Partner with senior stakeholders (Directors, VPs, Execs)
•Drive alignment on scope, priorities, and trade-offs
•Facilitate decision-making and resolve conflicts
Risk, issue, and dependency management
•Proactively identify and manage enterprise-level risks
•Anticipate cross-functional impacts and downstream dependencies
•Drive mitigation strategies and contingency planning
Business readiness and delivery alignment
•Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution)
•Track readiness across people, process, and technology
Scope and boundaries
Owns
•End-to-end delivery of process engineering initiatives
•Program structure, governance, and execution model
•Cross-functional alignment and accountability
•Enterprise-level risk and dependency management
Does not own
•Process design authority (owned by Process Engineering)
•Requirements ownership (owned by Business Analysts)
•Technical architecture decisions (owned by Technology teams)
•Final operational sign-off (owned by business and process owners)
Success metrics
•Delivery of initiatives on time and within scope
•Achievement of defined business outcomes and readiness milestones
•Effective management of enterprise risks and dependencies
•Stakeholder and executive confidence in delivery
•Smooth coordination across Ops, Tech, and business teams
Experience and skills
•6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams.
•Program and project leadership
•Strategic planning and sequencing
•Advanced stakeholder and executive management
•Risk, dependency, and governance management
•Cross-functional operating model understanding; ability to align business, process, and technology workstreams
•Strong decision facilitation and conflict resolution
Tools
Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).