Senior Custody Operations Analyst ,SA

Krakow, Poland
Full-time
Posted Nov 13, 2026

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Skills

Operations

Job description

Senior Custody Operations Analyst

Job Description

Who we are looking for

We are seeking a proactive, detail-oriented professional with proven experience in leading daily operational tasks (BAU) and skilled in documenting processes through SOPs and job aids. Custody asset servicing expertise would be an advantage. Strong controls and growth mindset focused on right‑first‑time processing and early escalation, clear stakeholder communication. English required, Italian a plus for Italy book.

What you will be responsible for

As part of the Custody and Shared Services team, you will play a pivotal role in daily operational tasks (BAU), operational excellence, and cross-functional collaboration as well as manage deliverables that support Custody Operations Manager in managing the business and effectively resolve issues in order to minimize risk and exposure.

As a Senior Associate in Custody and Shared Services, you will:

•Lead and coordinate daily BAU activities for Associates.

•Serve as the first point of contact for operational teams, ensuring timely issue resolution.

•Escalate critical matters to the Officer and track resolution progress.

•Draft and maintain SOPs, job aids, and process documentation.

•Support reporting and analytics for internal stakeholders.

•Collaborate with cross-functional teams to improve operational workflows.

What we value

These skills will help you succeed in this role:

•Fluency in English; Italian strongly preferred or required for Italian client book

•Experience in leading daily BAU operations.

•Strong documentation skills (SOPs, job aids etc).

•Excellent analytical and problem-solving abilities.

•High attention to detail and results-oriented mindset.

•Proficiency in Microsoft Excel and PowerPoint; Power BI is a plus.

Education & Preferred Qualifications

•3 years of experience in financial services or custody operations.

•Prior experience in process documentation and operational leadership is preferred

Minimum Salary:

zł87,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.

We Offer:

•Permanent contract from day one

•Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

•Gold Medical Package for employees and their families (partner and children)

•Premium life insurance package and private pension plan

•Wide range of soft skills training, technical workshops, language classes and development programs

•Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

•Variety of well-being programs

•Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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