FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
Note: This position requires you to be proficient/fluent in both French and English.
As the Senior Account Manager for Marketplace Demand Partnerships you will be responsible for providing business development and incremental revenue stream to FreeWheel publishers, focusing on promoting the FreeWheel Marketplace platform and its adoption, ensuring strong clients/CAMSI/FW relationships and collaboration with internal stakeholders. You will build relationships with agencies to leverage Curation Hub, manage their campaigns, create listings. When it comes to platform adoption, you will and drive Curation Hub adoption by tracking key usage indicators, including active campaigns, listing types and platform engagement trends. This role will be reporting to the Director, Marketplace Activation.
Job Description
Core Responsibilities:
Note: This position requires you to be proficient/fluent in both French and English.
Manage and Strategically Develop Agency Relationships
•Act as the primary point of contact for agencies leveraging Curation Hub to manage their campaigns and create listings, in close collaboration with regional MPA Sales teams.
•Build trusted and credible relationships with key agency stakeholders, including project sponsors, Heads of Trading and traders, by developing a strong understanding of their operating models, business priorities and trading practices.
•Lead monthly business reviews and quarterly business reviews (QBRs), providing a comprehensive overview of business performance, including volumes, fill rates, CPMs, agency KPIs, client challenges, growth opportunities, business risks and agreed action plans.
•Own and drive strategic account development plans, with a focus on client retention, revenue growth, solution adoption and expansion across new agency teams, markets and use cases.
•Partner closely with MPA Sales teams to shape account strategies, identify commercial growth opportunities and develop compelling client-facing value propositions.
Drive Platform Adoption, Performance Insights and Continuous Improvement
•Monitor and drive Curation Hub adoption by tracking key usage indicators, including active campaigns, listing types and platform engagement trends.
•Assess the performance of shared listings and translate performance insights into actionable, data-driven recommendations to help agencies optimize their trading strategies and campaign outcomes.
•Analyse customer support activity, including ticket volumes, recurring issues and resolution times, to identify trends, highlight friction points and incorporate key findings into QBRs and continuous improvement initiatives.
•Develop strategic client recommendations, best-practice guidelines, process enhancements and targeted training priorities based on platform usage data, performance insights and customer feedback.
•Proactively identify opportunities to improve platform adoption, operational efficiency and overall customer experience.
Champion the Agency Voice and Drive Internal Alignment
•Consolidate, prioritise and track agency product enhancement requests in close collaboration with Product and Sales Agency Solutions teams, ensuring alignment with client needs and business priorities.
•Act as a strong advocate for agency interests in internal discussions, proactively highlighting client needs, business risks and growth opportunities to ensure they are clearly understood and appropriately addressed.
•Leverage agency-side performance data, client feedback and tangible business examples to strengthen commercial discussions and value propositions with publishers.
•Drive cross-functional alignment and coordination across Agency Solutions, Curation Hub Solutions Engineering, Support, Product, MPA, CAMSi, Curation Hub Sales, Streaming Hub Sales, as well as the relevant SSP and Streaming Hub account teams.
Ensure Clear Operational Oversight and Cross-Team Coordination
•Maintain close collaboration with Curation Hub, MPA and Supply teams to ensure effective coordination, alignment and execution across key business priorities.
•Monitor support requests through to resolution, ensuring appropriate follow-up and visibility on outcomes, while maintaining clear ownership boundaries: technical escalations remain the responsibility of Support, the client and Curation Hub Solutions Engineering.
•Coordinate follow-up with MPA teams by leveraging listing activity and performance data to provide strategic guidance and recommendations to agencies, without directly managing their day-to-day operational activities.
•Establish clear accountability, communication flows and follow-up processes across internal stakeholders to ensure transparency, responsiveness and effective issue resolution.
Maintain Clear Business Governance and Protect Client Trust
•Maintain a clear distinction between agency and publisher interests, proactively identifying and escalating any potential conflicts of interest.
•Ensure that agency relationships remain transparent, independent and built on trust, while safeguarding client interests and the integrity of the overall business model.
Skills and Experience Required:
•Proficient/fluent in the French and English languauges
•Experience in programmatic advertising, digital media, AdTech, or account management, ideally working with agencies, advertisers, DSPs, SSPs, or publishers.
•Strong understanding of the programmatic ecosystem, including private marketplaces (PMPs), deal IDs, inventory monetization, and media buying trends.
•Proven ability to grow revenue, increase client spend, and identify new business opportunities within existing accounts.
•Strong relationship-building and stakeholder management skills, with experience working directly with clients, agencies, and internal teams.
•Comfortable analysing data and using performance metrics such as CPM, eCPM, spend, fill rates, and campaign delivery to make recommendations and drive results.
•Experience managing and executing programmatic deals, campaign activations, or marketplace initiatives from planning through optimization.
•Excellent communication, presentation, and problem-solving skills, with the ability to translate data into actionable insights for clients and partners.
•Self-motivated, commercial-minded, and able to work cross-functionally in a fast-paced environment to achieve revenue and growth targets.
Employees at all levels are expected to:
•Understand our Operating Principles; make them the guidelines for how you do your job.
•Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
•Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
•Win as a team make big things happen by working together and being open to new ideas.
•Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
•Drive results and growth.
•Support a culture of inclusion in how you work and lead.
•Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.