In this position, you will safeguard Equifax’s consumer data by executing thorough Consumer Data Compliance & Re-Credentialing protocols across multiple business units. Utilizing your background in Investigation & Business Validation, you will analyze complex business models, inspect evidence of permissible purpose, and enforce compliance with consumer reporting laws (e.g., FCRA) and corporate security standards.
As a senior team member, you will leverage Data Analysis & Trend Identification to drive high-volume production, apply sound Security Policy Application & Document Evaluation to resolve escalations, and employ expert Difficult Customer Communication & Conflict Resolution techniques during critical interactions, audit disputes, or re-credentialing reviews.
What you’ll do:
•Consumer Data Compliance & Re-Credentialing: Execute comprehensive re-credentialing reviews and risk assessments to ensure end-user alignment with FCRA regulations and internal data access mandates.
•Difficult Customer Communication & Conflict Resolution: Lead high-stakes customer calls and correspondence during service disruptions, audit disputes, or account suspensions, turning challenging interactions into constructive outcomes.
•Data Analysis & Trend Identification: Evaluate operational metrics, request volumes, and compliance findings to surface systemic risks, operational bottlenecks, and opportunities for workflow automation or AI enhancements.
•Background Investigation & Business Validation: Conduct deep-dive investigations into commercial entities, validating physical sites, ownership structures, and legitimate business needs prior to granting or renewing access to sensitive data.
•Security Policy Application & Document Evaluation: Critically review client contracts, legal documentation, and security questionnaires to enforce organizational risk policies and maintain standard operational guidance.
What experience you need:
•3 years of experience in consumer data compliance, security re-credentialing, or credential verification in a high-volume operational environment.
•Demonstrated expertise in evaluating legal/business documents and applying security policies or FCRA regulatory frameworks.
•Proven track record in conflict resolution and managing difficult customer communications during tier-2 escalations and account reviews.
•Proficiency in data analysis tools or operational reporting to track productivity, identify audit trends, and recommend process improvements.
•High School Diploma required (Associate or Bachelor’s degree preferred);
•strong bilingual communication skills in English and Spanish (B2 level minimum).
What could set you apart:
•Prior experience in formal peer mentoring, onboarding, or floor support/SME (Subject Matter Expert) roles.
•Background in Security Compliance, fraud mitigation, or credential verification.
•Proven track record of proposing process improvements that cut turnaround time or reduce inquiry backlog.
Primary Location:
CRI-Heredia
Function:
Function - Security Governance and Compliance
Schedule:
Full time