Sales Team Lead
Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required
About the Role
Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.
Minimum Qualifications
•3+ years of outbound call center sales experience with formal or substantial leadership responsibility
•Demonstrated success coaching sales representatives to improve measurable performance
•Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
•Ability to address performance gaps directly, set expectations, and follow through on accountability
•Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
•Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST
What You’ll Do
•Lead, coach, and develop a remote outbound sales team
•Monitor sales performance and identify coaching priorities
•Conduct call reviews, roleplays, and targeted feedback
•Set clear expectations and manage performance gaps
•Support escalations and reinforce sales standards
•Partner with management on goals and process improvement
•Maintain team accountability for policies and performance
Preferred Experience
•Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
•Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
•Remote call center leadership experience
Why Join Us
•Fully remote leadership opportunity
•Direct influence on sales performance and agent development
•Health, dental, vision, life, and disability insurance
•401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.