Sales Incentives Operations Lead
- CRI-Sabana
- Full-time
- Posted
Skills
Job description
What you'll do:
•Direct daily sales incentives administration, commission payout validation, and SLA compliance across supported business lines.
•Build out basic/rollover sales plans in Xactly and determine sales incentive plan attainments and payouts.
•Process on-top commissions and bonuses for payment through thorough contract reviews. Develop a plan to automate on-top processing.
•Supervise, mentor, and elevate the local operations team, driving high performance, ongoing skill development, and employee engagement.
•Lead process optimization initiatives, identifying workflow bottlenecks and implementing AI-assisted efficiencies and automated solutions.
•Spearhead knowledge transfer programs, converting strategy and complex business rules into standardized operating procedures (SOPs) and operational documentation.
•Partner with onshore leadership to maintain robust operational controls, audit readiness, and governance across all commission workflows.
•Deliver operational reporting and insights on plan performance, payout accuracy, and commission trends to cross-functional stakeholders.
What experience you need:
•Bachelor's degree in a business-related field (finance, accounting) preferred or equivalent experience.
•6 years of experience in sales compensation, incentive commission operations, or financial operations.
•3 years of direct people management or front-line supervisory experience within a shared services or nearshore environment.
•4 years with hands-on expertise managing enterprise Sales Performance Management (SPM) or Incentive Compensation Management (ICM) systems. Knowledge of Xactly is a plus.
•English proficiency: B2 or above
What could set you apart:
•Experience building or optimizing workflows using generative AI, low-code tools, or automated processing utilities.
•Demonstrated experience with enterprise platforms such as Oracle Cloud, Tableau, or modern cloud data tools.
•Strong background in financial controls, SOX compliance, and audit frameworks within incentive compensation.
Primary Location:
CRI-Sabana
Function:
Function - Human Resources
Schedule:
Full time