Quality Assurance Manager - IBB
•Britomart, Auckland
•Full time, Permanent position
Mō te tūranga | About the Role
To undertake high quality and timely Quality Assurance reviews over IBB processes to ensure alignment with best practice and operation within Westpac New Zealand Limited (WNZL) and Westpac Group policies and procedures.
To manage the design, implementation and continuous improvement of Quality Assurance (QA) frameworks that support IBB’s risk management objectives. This role is also critical in identifying and mitigating quality assurance weaknesses.
•Support the development and maintenance of QA frameworks for risk and compliance management processes, including control testing, monitoring, and reporting.
•Collaborate with the wider Chief Operating Office, and IBB LT to ensure adherence to risk and compliance policies, procedures, and regulatory requirements.
•Identify areas of uplift in policy and processes.
•Lead root cause analysis and support the implementation of corrective and preventive actions.
•Prepare and present QA findings, trends, and risk insights to senior leadership and stakeholders across IBB.
•Support internal and external audits, regulatory reviews, and risk assurance engagements.
•Promote risk awareness and a strong quality culture through training, communication, and stakeholder engagement.
•Maintain up-to-date industry knowledge of relevant regulatory and industry standards.
Nā tāu rourou | What will you bring?
•Relevant bachelor’s degree in business, finance, law, or a related field.
•Knowledge of the NZ financial services industry
•5 years of experience in quality assurance, risk management, compliance, or audit.
•Ability to review and evaluate credit proposals, lending decisions, and portfolio quality in line with internal credit policies and regulatory expectations.
•Ability to review and evaluate customer due diligence completed for customers onboarded in line with internal financial crime policies and regulatory expectations.
•Ability to review distribution of non-lending products to customers to ensure best customer outcomes in line with internal policies.
•Capable of producing clear, comprehensive QA reports, issue logs, and quality metrics that communicate review outcomes.
•Experience working alongside internal audit, remediation, or risk teams to address QA findings, track action plans, and uphold compliance standards.
•Experience with QA methodologies, control testing, and assurance reporting.
•Excellent analytical, communication, and stakeholder management skills.
•Knowledge of Corporate, Commercial and Institutional businesses.
•A good understanding of the legislative framework supporting financial institutions in NZ
•Familiar with the Three Lines of Defence operating model
Capabilities
•Pro-active risk management
•Ethical decision making and judgement
•Customer focus
•Advice and consulting
•Managing stakeholders
•Negotiating and persuading
•Problem solving
Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
•4 weeks standard holiday 5 additional days of wellbeing leave to support you to be your best
•Additional purchased leave options up to 4 weeks per year
•Banking benefits and insurance discounts
•Career growth – we promote internal capability; we have programmes that recognise star performers
•Generous parental leave – and top up government paid parental leave
•School holiday subsidy - help you balance work and family during school holiday
•2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable
Applications close:
26 November 2026