Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Summary
As the Product Support Senior Account Manager, you will lead product support and customer value activities for major customers and strategic accounts. Additionally, you will build trusted relationships, coordinate internal and dealer resources, and deliver customer-focused solutions that support business objectives and long-term account success.
What You Will Do:
•The role provides direct technical support and job site visits.
•Follow organizational policies and procedures while maintaining clear, direct communication across the organization to meet customer requirements.
•Consult with dealers and internal business teams to support the sales and service needs of managed account customers.
•Develop processes that keep customers informed about rates, shipping dates, anticipated delays, and other critical order information.
•Engage directly with customers to gather insights, identify opportunities for additional products and services, and ensure their needs are met.
•Build collaborative, long-term customer relationships by delivering on commitments, communicating openly, and continuously improving the customer experience.
•The position will provide input on the severity and priority of customer issues to the marketing and product group teams to maintain appropriate voice of the customer during issue resolution, NPI activities and marketing campaigns.
What You Have (Core Skills)
•Customer Focus : Ability to maintain productive, long-term relationships with clients, internal and dealer parties, clear and effective communications, and to facilitate the creation of the 'right' products and services to resolve customer business issues.
•Effective Communication : Communicates clearly and persuasively with internal and external audiences at all levels.
•Negotiation : Ability to negotiate successfully across the organization, with dealers and clients in a constructive and collaborative manner and to accurately analyze situations in order to reach productive decisions based on informed judgment. Detail the risks of negotiation breakdown from each party's perspective and protect own position, while demonstrating willingness to achieve win-win.
•Relationship Management: Builds trusted, productive relationships with customers, dealers, vendors, and internal partners.
•Account Management: Ability to manage day-to-day activities, providing services and support to existing clients and to advise on the appropriate solutions to complex customer accounts problems.
•Value Selling: Ability to differentiate support offerings that address clearly understood customer needs and to qualify sales prospects based on a clear understanding of customer business needs and the organizations ability to meet those needs.
Top Candidates Will Also Have:
•Job-related experience in Construction Materials and Heavy Construction applications (Quarries, Pits, Batch Plants, Road Construction) and associated machines (Wheel Loaders, Haul Trucks)
•Knowledgeable of dealers and our working relationship in combination with understanding of our dealer’s service capabilities and operations
•Demonstrated success building trusted relationships with customers, dealers and internal business partners
•Thorough Understanding of Rebuild process and commercial impact to growth initiatives
•Industry experience with Construction Industry products, services, work tools and digital solutions
•Ability to assess complex customer and business challenges, identify root causes, and implement effective solutions
•Thorough understanding of Caterpillar company policies, systems, and procedures i.e. SIS, SIMSi, RWA, Goodwill policy & management, CPI management, General Warranty administration, Product Group organizations, Parts distribution, Cat Calculator, and Value Simulation Tool (VST)
Additional information:
•Work location: Peoria, IL, Irving, TX or remote, based on proximity to key customer locations
•The role requires the ability to travel up to 50% within the US and Canada
•Relocation assistance for this role will be considered
•This position requires a 5-day-a-week in office work schedule when not traveling (M-F)
Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
•Medical, dental, and vision benefits*
•Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
•401(k) savings plans*
•Health Savings Account (HSA)*
•Flexible Spending Accounts (FSAs)*
•Health Lifestyle Programs*
•Employee Assistance Program*
•Voluntary Benefits and Employee Discounts*
•Career Development*
•Incentive bonus*
•Disability benefits
•Life Insurance
•Parental leave
•Adoption benefits
•Tuition Reimbursement
•These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
November 11, 2026 - November 25, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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