Job Description
Thousands of UK accountancy practices rely on our software every day to run their firms, serve their clients and meet their compliance obligations. As Product Manager, you will own part of that portfolio and help take it from a set of well-run products to a connected, AI-enabled platform that practices and partners can build on. This is a build-and-converge mandate, not a maintenance role.
The Product Manager role is changing. AI is changing the way we work: the time from idea to working software is shrinking, prototyping is moving towards real development with tools like Claude Code, and the lines between product, engineering and design are blurring. The successful candidate will be flexible and willing to lean into that change, and will partner heavily with engineering and design, shaping, prototyping and building alongside them rather than handing over documents.
You will use the latest AI tools to move from idea to validated prototype faster than traditional product management allows, in a team that treats AI as part of its everyday toolkit.
The opportunity:
•Practices are consolidating fragmented point tools into one connected workflow and want a single partner to deliver it.
•Clients expect a modern, mobile, trustworthy way to share documents and receive finished work.
•Document data extraction, preparation and review are going AI-native, and practices are adopting agentic tools now.
•Practices increasingly want open APIs, so their own portals, data and reporting stay connected as the market converges.
•Regulatory change, such as Making Tax Digital, keeps raising the bar for reliability at filing peaks.
Key Responsibilities
•Own the product vision and roadmap. Balance customer needs, regulatory change and commercial priorities into a clear, evidence-based plan, and own the commercially consequential decisions that follow from it.
•Deliver the portfolio, season over season. Own your products end to end, at the reliability and scale that filing deadlines and compliance peaks demand.
•Converge products without disrupting customers. Bring overlapping products and capabilities together into one connected experience for every practice and client, and migrate existing customers without breaking what they rely on.
•Componentise the portfolio. Turn each part of the product into reusable workflow components that can be recomposed across the practice workflow and the wider platform, rather than locked inside a single application.
•Open the platform through APIs and orchestration. Expand the API surface (open APIs, events and integrations) as a first-class capability, so practices and partners embed our products in their own portals and workflows, and AI agents and partner systems can coordinate work programmatically.
•Bring agentic, AI-driven workflows to practices. Work with the platform team to bring AI-driven extraction, preparation and review into the product experience, so more of the work shifts from practice staff to the platform while the practice stays in control.
•Turn customer problems into well-defined solutions. Use AI tools to turn customer problems into clear, testable requirements that engineering and design can build from with confidence, in whatever form works best for the team.
•Prototype early, then build. Use Claude Code or similar tools to build working prototypes that test ideas with customers and stakeholders before significant engineering investment is made, and increasingly contribute real, reviewed code alongside engineering.
•Partner heavily with engineering and design. Work side by side with engineers and designers, often shaping ideas together in prototypes and in the build itself, to prioritise the backlog, clarify requirements and remove blockers, so valuable releases reach customers predictably.
•Listen to customers and use data to decide. Run discovery with accountants and practice staff, work with large practices as design partners, and use usage analytics and support insight to measure whether what we ship delivers real outcomes.
•Keep stakeholders informed and aligned. Communicate progress, trade-offs and decisions clearly to senior leaders, sales, support and customer-facing teams.
•Raise the team's AI capability. Share effective prompts, skills, workflows and lessons learned so that AI-assisted product practice becomes the norm across the team.
What success looks like
•Practices experience one connected workflow, whatever mix of products they run today.
•Our APIs are something practices and partners actively build on, not a bespoke integration project.
•Practices reach AI-driven, agentic preparation and review through our products, season over season.
•Clients get a simpler, faster, more trustworthy experience, and practices see measurably less manual work.
•Releases land predictably, and roadmap decisions are backed by customer evidence and usage data.
•Colleagues across the team are using AI-assisted ways of working because you showed them how.
Required Qualifications
Education and experience
•Degree or equivalent practical experience.
•5 or more years as a Product Manager or Product Owner in a software product environment, delivering in an agile/scrum setting.
•Demonstrable experience turning customer problems into clear requirements and acceptance criteria that engineering teams can deliver against.
•Experience working on platform, API or developer-facing capabilities, not only features on top of them.
•A track record of converging, migrating or replacing product capabilities without disrupting existing customers.
Technical skills and tools
•AI tools for product work (such as Claude, ChatGPT or Copilot) for drafting requirements, analysis and synthesis.
•Hands-on building with Claude Code or similar AI-assisted development tools, from prototypes through to contributing code alongside engineering.
•Familiarity with AI-native products (data extraction, agents, orchestration) and comfort partnering with a platform team.
•Backlog management tools such as Azure DevOps or Jira.
•Product analytics or customer feedback tools such as Pendo.
•Working familiarity with APIs and product architecture: able to read API documentation, understand how services and components fit together, and discuss design trade-offs with engineers.
Core competencies
•Customer focus: seeks out real user problems and keeps them central to decisions.
•Systems thinking: sees a portfolio as composable components rather than a monolith.
•Structured, clear communication: writes precise requirements and explains trade-offs simply to technical and non-technical audiences.
•Prioritisation and judgement: makes sound decisions with incomplete information, owns commercially consequential calls and can say no with good reasons.
•Curiosity and adaptability: learns new tools and domains quickly, is comfortable in a role that is still being redefined, and leans into new ways of working.
•Collaboration and ownership: partners heavily with engineers and designers, builds trust with stakeholders, influences without authority and follows through on commitments.
Preferred Qualifications
Experience
•Experience of the UK accountancy software market, or of working in or alongside an accountancy practice.
•Familiarity with UK compliance-driven products, such as practice management, workflow, document management or tax software.
•Background in document or data-processing workflows, fintech, or tax and accounting.
•Experience of API development or of managing an API as a product.
•Experience partnering with large, demanding customers as design partners.
•Experience of discovery work with customers, including interviews, usability testing and feedback loops.
•Familiarity with traditional product management artefacts and processes, such as PRDs, Epics, Features and User Stories, and how scrum teams use them.
Technical skills and tools
•Advanced use of AI in the product lifecycle, such as building reusable prompts, skills or agent workflows.
•Comfortable building prototypes.
•Experience creating product visuals, process maps or user flows.
Additional qualities
•A track record of introducing AI-assisted ways of working to a team and helping colleagues adopt them.
•Ability to work with a degree of ambiguity in a growing, changing product portfolio.
•Advanced business or technical degree is a plus, not a requirement.
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What’s in it For You?
•Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
•Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
•Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
•Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
•Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
•Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
•Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
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