Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.
Breeze is hiring- join us!
At Breeze, our app, website, and internal tools are critical to enable scalability of our fast-growing airline. Our product managers are essential members of the team that develops and builds these solutions. This role focuses on digital products that help Guests resolve issues on their own and help our Guest Empowerment Team (GET) resolve contacts faster.
The position will sit at the nexus of our Guests, Team Members, and executives, as you prioritize the development team’s work, create and maintain product roadmaps, and help shape the vision, direction, and strategy for upcoming features. You will become the subject matter expert for the Guest Empowerment digital products used by our Guests and by our GET agents. You will partner with stakeholders to ensure we build solutions that support the efficient scaling of the GET team.
You will own a data-driven product roadmap, using evidence to decide which ideas to pursue, which hypotheses to test, and what to build, iterate on, and implement. Each idea is framed as a hypothesis, explored first through prototypes and qualitative testing, and validated through A/B tests and data analysis in close partnership with our Digital Analytics team. That way, you ship only what measurably improves the Guest experience and GET’s response and resolution times.
Our product managers and engineering managers are the de facto leaders of their product team. You will work with a product team consisting of design and engineering Team Members to develop new concepts, create and improve features and functionality, and champion a relentless focus on a Guest and GET-centric digital experience.
Additionally, a Product Manager at Breeze must be a next-level team player, successful at managing relationships and collaborating and influencing across a variety of organizational functions within Information Systems, the Guest Empowerment Team, Marketing, Digital Analytics, Guest Experience, Airport Operations, and others. You will achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.
Here’s what you’ll do
•Defining the Product through Discovery
•Identify opportunities within your product area that drive meaningful outcomes for Guests and GET agents, grounded in a deep understanding of their needs.
•Manage the roadmap and priorities for the Guest Empowerment products.
•Maintain a value-based prioritized backlog of opportunities for your product which align to Breeze Airways’ business strategy and goals. Use data to build the case for your priorities.
•Gather insights into Guest behavior through data analysis with our GET and Digital Analytics teams, and through qualitative research with our UI/UX team. Spending time with GET will be key.
•Hypothesize, research, and gain buy-in for future features development across multiple channels and platforms.
•Collaborate with design and engineering on quick prototypes and tests to disprove assumptions and working hypotheses, approaching problems with an open mind.
•Use AI tools to accelerate discovery, prototyping, and analysis, such as synthesizing Guest research, building quick prototypes, and exploring data.
•Partner with Digital Analytics to design and prioritize digital experimentation (A/B tests, multivariate experiments, etc.) to derive Guest insights and drive superior product outcomes.
•Utilize a wide variety of data, including competitive intel, Guest behavior, contact reasons and volumes, web and app analytics, and other business metrics, to inform product direction.
•Guiding the Product through Delivery
•Own daily and weekly prioritization of the product backlog and roadmap, working with engineering and design to refine the work and make scope trade-offs.
•Accountable for the creation of concise business requirements, user stories, and feature definitions.
•Prioritize features based on Guest and business impacts, and influence others at many levels throughout the organization.
•Coordinate with the Manager, Product Management on product development across the company; identifying dependencies, potential impact to the development team, and opportunities to drive a larger impact.
•Partner with operational stakeholders to plan and prepare launches in your product area
•Monitor your product’s performance after launch, measure the results of what you ship, and iterate until it delivers the intended outcomes (such as contact rate, containment, self-service resolution, and response and resolution times).
Here’s what you need to be successful
Minimum Qualifications
•4-year degree in Business, Computer Science, Digital Marketing, E-commerce, Engineering, or related fields; or an additional 4 years of relevant experience
•3 years of experience in web or digital product management, or related experience
•Experience in development of mission-critical features and applications for a customer support organization
•Comfort working with data to spot trends and make a case for change
•Strong Agile product development and planning skills, with experience planning across dependent products at scale
•High-performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
•Strong attention to detail, organization, and time management skills
•Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
•Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
Preferred Qualifications
•2 years of e xperience working closely with a customer support team
•Advanced degree (MBA, Master’s)
•Additional training or certification including Agile Methodology or Product Management
•Experience defining or shipping AI-powered product features, including evaluating quality, risk, and Guest impact
•Working experience with experimentation platforms (GrowthBook, Optimizely, VWO, etc.) and web analytics
•Experience managing third-party integrations and vendor relationships
•Experience shipping products on both web and native mobile apps
•An interest in aviation or travel
Skills/Talents
•Well-versed in Agile product management methodology and tools
•Hands-on fluency with AI tools (such as Claude, ChatGPT, or Copilot) in day-to-day product work, with sound judgment about when to trust the output and when to verify it
•Knack for simplifying complicated problems
•Ability to translate high-level goals and ideas to on-the-ground realities, projects, and initiatives
•Strong verbal and written communication skills (including analysis, interpretation, and reasoning)
•Solid understanding and application of mathematical and statistical concepts
•Strong analytical, prioritization, interpersonal, problem-solving, presentation, and planning skills
•Exemplifies Breeze’s safety culture, values, and mission
•Ability to work with individuals and teams at all levels in the organization
Physical Demands & Working Conditions
•Prolonged periods of sitting at a desk and working on a computer
•Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
•Occasionally lift and/or move up to 15 pounds
•Occasional standing, walking, bending, and reaching within an office environment
•Clear verbal and written communication, requiring adequate speech, hearing, and vision
Perks of the Job
•Health, Vision and Dental
•Health Savings Account with Breeze Employee Match
•401K with Breeze Employee Match
•PTO
•Travel on Breeze and other Airlines too!
Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.