Job Description
Purpose of the role
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Accountabilities
•Development of customer level strategies & solutions that are tailored to customers’ needs.
•Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
•Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
•Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
•Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
•Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
•Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
•Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Assistant Vice President Expectations
•To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
•Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
•If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
•OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
•Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
•Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
•Take ownership for managing risk and strengthening controls in relation to the work done.
•Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
•Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
•Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
•Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
•Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Are you an experienced Product professional who is passionate about turning customer insight into compelling propositions and better experiences? As an AVP Product and Proposition Manager, you will play a leading role in shaping product and proposition strategy, overseeing performance, identifying opportunities for innovation and guiding delivery from initial concept through to launch and continuous improvement. You will bring together customer feedback, market insight, data and commercial considerations to make informed decisions, navigate complex challenges, and deliver products and journeys that create sustainable value for customers and the business.
To be successful in the role, you must have the following experience:
•End-to-end product ownership experience, including product design and features, product lifecycle, and delivering enhancements to customer experiences.
•Applying a controls-by-design mindset within a risk and controls environment, including experience supporting remediation work.
•Understanding the voice of the customer and translating NPS, complaints and wider customer insight into meaningful decisions and actions.
•Using data and insight to inform product decisions and support go-to-market activity, working collaboratively with research, data, marketing and channel teams.
•Working with AI, machine learning and emerging digital technologies, with an understanding of how innovation can support improved customer and business outcomes.
•Applying considerable analytical, interpretative and commercial skills to complex problems and translating insight into practical solutions.
•Collaborating effectively across diverse teams and communicate clearly with a range of stakeholders.
•Contributing to the future of financial services with a clear focus on improving outcomes for customers and clients.
Some other highly valued experience may include:
•Experience leading product, proposition, and business transformation initiatives within savings and/or insurance.
•Consulting experience, ideally gained within a Big Four strategy consulting firm, with exposure to large-scale transformation programmes and strategic change initiatives.
•Relevant qualifications and professional certifications aligned to the role.
•A recognised accounting qualification.
We will nurture your talent through the FutureXcelerator, a two-year accelerated development opportunity designed for high-potential, future-focused individuals with a passion for technology, data and innovation. Time will be given to you, alongside performing in the role, to gain broad exposure to how a large financial services organisation operates, while building the commercial, strategic and customer-led thinking needed to make a meaningful impact, build a breadth of experience and a good internal network.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in London. Barclays operates a hybrid working model, and colleagues in this role will be expected to attend the office on agreed anchor days in line with the team they join.