Member Success Manager

London
Full-time
Posted Nov 12, 2026

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Skills

Account Management
CRM

Job description

MEMBER SUCCESS MANAGER

£70,000–£75,000 OTE (£50,000 base salary + commission) and a comprehensive benefits package

Location: London office | Office-based, 5 days a week

Hello. We’re Teya.

Teya was founded on a simple belief: local businesses deserve better.

They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services have made life harder for them, with clunky tools, poor support and complexity that gets in the way of running a business.

Teya exists to change that.

We’re building a financial platform for local businesses across Europe, one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.

We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.

If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you.

Your mission

Build and lead a high-performing Member Success team, growing it 300% over the next 3–6 months, while owning the team’s results and your own earning potential.

Our Member Success team works with existing Teya Members, reviewing their accounts and identifying where our wider products can help their business grow. This is a sales team, not an account management one: we hire salespeople with a genuine focus on serving our Members, and we need a leader who can build that culture at pace.

As Member Success Manager, you’ll recruit, coach and manage individual agents, and you’ll be accountable for hitting the team’s overall revenue and volume targets. This is a high-volume, high-standards role built around clear targets, performance-linked commission, and progression over time.

What will you be doing?

•Growing the team by 300% over the next 3–6 months, working with Talent to hire, onboard and ramp new agents quickly

•Managing individual agents day to day, through 1-1s, call listening, coaching, feedback and performance reviews

•Hitting the overall team target for both revenue and volume

•Setting clear activity and performance expectations, and tracking them with strong CRM discipline and regular reporting

•Building a motivated, target-driven sales culture, where agents pitch with confidence, handle objections and close deals, while keeping Members at the heart of every sale

•Overseeing the cross-sell and upsell of Teya’s wider product suite, including Merchant Cash Advance (MCA), Business Accounts (BA), Dynamic Currency Conversion (DCC) and Ecommerce, amongst other products

•Stepping in on calls and difficult conversations where needed, to lead by example

•Identifying what drives results across the team and sharing best practice

•Working closely with Sales, Onboarding, Risk and Customer Support teams to deliver a smooth Member experience

•Sharing feedback and insight to improve how we sell and support Members

Your story

You’ll be expected to take ownership of your team’s performance, balance results with quality, and keep the Member’s needs at the centre of every conversation your team has. To succeed in this role, we’re looking for someone with:

•Proven experience managing Telesales, Inside Sales or Cross-sell/Upsell teams, with a track record of hitting revenue and volume targets

•Experience coaching and developing individual salespeople, and managing performance fairly and consistently

•The drive and organisation to build a team quickly, without losing sight of quality

•A winning sales mindset, and the ability to instil it in others: you coach agents to pitch with confidence, overcome objections and close, with Members’ needs guiding every conversation

•A data-driven approach, able to read performance numbers, spot patterns and turn them into action

•Emotional resilience and focus, and the ability to keep a team motivated and moving through the day

•Strong communication skills and commercial judgement, adapting your approach to each person and each situation

•Ambition to grow, motivated by a role where strong performance is recognised, rewarded, and can open doors across the business

Industry knowledge of financial products such as merchant finance, business banking, payments or ecommerce is a bonus, but not essential.

The Perks

•A basic salary of £50,000, plus commission linked to team performance, with typical on-target earnings (OTE) of £70–75,000 in your first year

•Thorough onboarding and training

•25 days of Annual Leave + Bank Holidays

•Clearly defined career progression ladder and growth opportunities within the business

•Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps

•Extended and improved maternity and paternity leave choices

•Private Medical and Life Insurance

•Pension Scheme

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.