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Huntress Labs

Manager, Technical Account Management

  • United States of America
  • Full-time
  • $200,000 to $210,000
  • Posted
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Skills

  • Account Management
  • Customer Success
  • Cybersecurity
  • Sales

Job description

 

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

 

Reports to: Senior Manager, Technical Account Management

Location: Remote US

Compensation Range: $200,000 to $210,000 OTE (base+bonus) and equity

What You’ll Do: 

You will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role.

Give a $h*t by stepping into problems early, removing blockers, and ensuring your team supports more than the immediate account request. You will create space for TAMs to bring useful product feedback, support marketing efforts, and coordinate with teams across Huntress. Candor will shape how you coach, set expectations, and address missed commitments. Give More Than We Take by raising the quality of every partner interaction and turning technical account reviews into trusted conversations about value, retention, and expansion. Warrior Spirit will help you lead steadily through competing priorities, customer challenges, and the changes that come with a growing cybersecurity business.

Responsibilities: 

•Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.
•Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.
•Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.
•Reinforce Huntress’ culture of accountability, execution, and customer impact
•Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.
•Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.
•Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.

What You Bring To The Team:   

•You have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.
•You bring a strong cybersecurity background and can translate technical concepts into practical guidance for partners and internal teams.
•You have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.
•You can present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives.
•You manage competing priorities with strong organization, sound judgment, and consistent follow-through.
•Strong bias toward action, operational discipline, and measurable outcomes.
•Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment.
•You use AI to work faster and smarter in your own work, and you can build repeatable workflows that help a team prepare, communicate, and make better decisions.

What We Offer: 

•100% remote work environment - since our founding in 2015
•Generous paid time off policy, including vacation, sick time, and paid holidays
•12 weeks of paid parental leave
•Highly competitive and comprehensive medical, dental, and vision benefits plans 
•401(k) with a 5% contribution regardless of employee contribution
•Life and Disability insurance plans
•Stock options for all full-time employees 
•One-time $500 reimbursement for building/upgrading home office
•Annual allowance for education and professional development assistance 
•$75 USD/month digital reimbursement
•Access to the BetterUp platform for coaching, personal, and professional growth

  

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.  

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:  

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. 

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

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