Legal Technology & Operations Manager

San Francisco, CA
Full-time
$136,000 to $187000
Posted Nov 13, 2026

Skills

Communication
Compliance
Operations
Procurement
Project Management
Sales
Salesforce
Zendesk

Job description

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is hiring a Senior Legal Technology & Operations Manager (Contracts) to shape the next chapter of how contracting works at Faire. As the business grows, you’ll help our contracting processes grow with it.  You’ll design how agreements move from intake to signature to renewal, expand our contract lifecycle management (CLM) platform into a true system of record, and bring AI and automation into every stage.  You will also run the systems and programs that allow Legal to scale with the business with a focus on Contracts, Marketing, and Compliance.

We're looking for someone with deep familiarity across the legal technology stack and a strong track record in cross-functional program management. Success in this role requires being both a builder and an architect, pairing the ability to develop a long-term vision for world class legal operations with an operator’s willingness to drive execution and make it happen (fast).  

What you'll do

•Own, configure, administer, and continuously improve our CLM platform (Ironclad), including workflows, approval logic, reporting, and integrations with Procurement (Zip) and GTM systems (SFDC)

•In partnership with Procurement and GTM, map Faire’s end-to-end contracting lifecycle, redesign it to reduce manual work and identify areas for efficiency across intake, routing, review, approval, signature, storage, and post-signature obligations

•Build Faire’s contract data foundation, including defining the metadata model to address business needs, cleaning up the existing repository, and making contract data searchable and reportable for Legal and the business

•Track and report contracting metrics, such as volume, cycle time, bottlenecks, and self-service rates, and use them to diagnose issues and inform the roadmap

•Identify and lead AI and automation pilots across contracting, marketing, and compliance, taking each from build-vs-buy evaluation through adoption and ROI measurement

•Partner with commercial and marketing counsel to turn templates, playbooks, and fallback positions into self-service tools and guided workflows the business can use 

•Drive adoption of new processes and tools through training, documentation, and feedback loops with cross-functional partners

•Serve as a project manager for high-impact legal initiatives, scoping the work, partnering with cross-functional stakeholders to drive alignment, map timelines, and deliver on schedule 

•Generally support legal operations at Faire, which may include intake and service delivery model, project management, and technology management.

What it takes

•5+ years of experience in legal operations, legal technology, and contract management 

•Fluency operating at the configuration layer of CLM (e.g., Ironclad) and contracts redlining tools (e.g., Ivo), including building and evolving workflows, approval logic, integrations, and reporting

•Strong working familiarity with procurement tools (e.g., Zip) and tools for managing online terms (e.g., Zendesk)

•Strong execution and project management skills, able to concurrently drive multiple work-streams and deadlines, with experience defining KRs and building dashboards a plus

•Significant experience using AI tools (e.g., Claude) and developing AI powered legal workflows 

•A builder’s mindset - when a process isn’t working, you're energized to redesign it, including diagnosing pain points, collecting stakeholder input, and iterating over time

•Strong written and verbal communication, with the ability to move fluently between a legal conversation and a Finance, Sales, Product, or Engineering conversation

Salary Range

San Francisco : the pay range for this role is $136,000 to $187000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Why you’ll love working at Faire

•Flexible paid time off, plus company-wide recharge days

•Paid parental leave up to 16 weeks

•Comprehensive health coverage, with options varying by location

•Fertility and family-building benefits through Carrot, including a lifetime reimbursement allowance

•Mental health support and coaching through Modern Health

•Stipends to support your professional development, wellness, and work from home needs

•Employer-sponsored retirement plan, dependent on country of employment

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog .

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.  To request reasonable accommodation, please fill out our Accommodation Request Form ( https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)