Lead, EAI Operations & Enablement

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**Hybrid role, 3 positions available.

The Lead, EAI Operations & Enablement drives the strategy, governance, execution and value realization of the enterprise AI portfolio.

Designs and matures the enterprise AI operating model, including decision rights, governance, stage gates, portfolio standards and ways of working, while partnering across business, technology, Responsible AI, legal, privacy, security, compliance and architecture to embed appropriate controls throughout the AI lifecycle.

Translates strategy into actionable plans and orchestrates cross-functional initiatives, identifying dependencies, execution gaps and opportunities to leverage enterprise capabilities.

Drives AI enablement and adoption through education, change management, stakeholder engagement and business readiness, ensuring workflows and operating practices evolve alongside new AI capabilities.

Advises executives on matters of significance, facilitates cross-functional decision making, and serves as a strategic connector across business, product, operations, data, technology and risk functions. Exercises independent judgment and decision making on complex issues and works under minimal supervision.

Supports portfolio priorities and success measures based on strategic alignment, customer and clinical value, financial impact, feasibility, risk, adoption and speed to value, and develops executive dashboards and insights to communicate progress, risks and decisions.

Operating model and execution

·       Design and mature the enterprise AI operating model, including decision rights, roles, forums, stage gates, governance handoffs, portfolio standards and ways of working.

·       Translate strategic recommendations into actionable implementation plans with clear owners, milestones, dependencies, risks and measurable outcomes.

·       Orchestrate a portfolio of AI and automation initiatives across business, operations and technology teams, surfacing execution gaps early and driving resolution.

·       Connect AI strategy to enabling data, platform and operational capabilities, helping define future-state requirements for discoverability, permissions, interoperability, governance and observability.

Enablement, adoption and change

·       Build AI literacy for leaders and associates through practical education, coaching, playbooks and reusable decision tools that demystify AI and promote responsible use.

·       Partner with operating leaders to ensure workflows, roles, behaviors and processes evolve alongside new AI capabilities.

·       Develop adoption plans that include stakeholder engagement, communications, training, feedback loops, business readiness and post-launch measurement.

·       Facilitate executive and cross-functional working sessions that align stakeholders around priorities, decisions, accountability and execution.

AI strategy and opportunity framing

·       Lead strategic analyses and recommendations on high-priority enterprise AI opportunities, grounded in member, patient, provider, associate and business needs.

·       Partner with business, clinical, finance, operations and technology leaders to translate ambiguous problems into structured opportunity theses, defining who is served, what changes, the value at stake, key risks, required investment and conditions for success.

·       Conduct internal and external research, market scanning, competitive analysis and quantitative assessment to validate opportunities and identify where AI offers a differentiated advantage versus process, policy, data or operating-model changes alone.

·       Develop business cases, investment theses and roadmaps; recommend whether Humana should build, buy, partner, sequence, accelerate, pause or stop an initiative.

Portfolio strategy, governance and value realization

·       Support transparent prioritization criteria across strategic alignment, customer or clinical value, financial impact, feasibility, risk, adoption readiness, cost and speed to value.

·       Drive structured intake, prioritization and portfolio reviews while identifying dependencies, duplicative investments and opportunities to reuse enterprise capabilities.

·       Define success measures across experience, quality, affordability, productivity, adoption, compliance and financial value; create executive dashboards and narratives that communicate progress, risks and decisions needed.

·       Partner with Responsible AI, legal, privacy, security, compliance, architecture and technology teams to embed lifecycle governance, human oversight, monitoring, auditability and appropriate controls into strategy and execution.

Team and stakeholder leadership

·       Manage project scope, workplans and daily progress across multiple concurrent workstreams while maintaining high standards for analytical rigor and executive-ready output.

·       Mentor analysts and strategists, strengthening problem solving, data storytelling, AI fluency and project delivery capabilities.

·       Serve as a trusted advisor and strategic connector across business, product, operations, data, architecture, engineering, risk and compliance teams.

·       Contribute to a high-performing, inclusive and supportive team environment.

Use your skills to make an impact

Required Qualifications

Preferred Qualifications

Location Schedule & Travel

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$128,300 - $176,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.