HR Technology Engineer – Applications, Integration & AI

Kuala Lumpur (Group Head Office)
Full-time
Posted Nov 12, 2026

Skills

JavaScript
Large Language Models
Microsoft Azure
Python
REST APIs
Workday

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Summary

We are looking for a hands-on HR Technology Engineer to design, integrate, automate and support our HR technology ecosystem.

The role will work across Workday, ServiceNow HRSD, Microsoft Power Platform, Azure and AI technologies , with a strong focus on application engineering, integrations, automation and AI-enabled solutions.

Key Responsibilities

•Design, integrate and technically support HR applications including Workday and ServiceNow HRSD .

•Build and troubleshoot integrations using APIs, web services, SFTP, JSON/XML and enterprise integration patterns .

•Build workflow automation using Microsoft Power Automate , APIs and other automation tools.

•Prototype and implement AI-enabled solutions using Microsoft Copilot, Copilot Studio, Azure Foundary, Gemini, Open AI AI agents and RAG .

•Troubleshoot integration, identity (IAM), SSO and data issues and perform root-cause analysis.

•Improve monitoring, reliability and automation across HR applications and integrations.

•Work with HR, enterprise architecture, security, identity and vendor teams to translate requirements into scalable technical design & solutions.

Required Skills & Experience

•7–10 years in application engineering, integration, HR technology or related technical roles.

•Practical exposure to Generative AI, Copilot Studio, AI agents, RAG or AI-enabled automation .

•Strong knowledge of REST APIs, web services, JSON/XML, SFTP and integration technologies .

•Hands-on experience with Microsoft Power Automate / Power Platform and preferably Azure.

•Understanding of Entra ID, SSO, OAuth and enterprise identity concepts .

•Scripting/development capability in Python, PowerShell, JavaScript or similar .

•Strong hands-on experience with enterprise SaaS applications; Workday and/or ServiceNow experience preferred.

•Strong technical problem-solving and analytical skills.

Ideal Candidate

A hands-on engineer and problem solver who can move between an application issue, API/integration failure, Power Automate workflow and AI proof of concept. We are looking for someone who combines strong enterprise engineering fundamentals with curiosity and practical experience in automation and AI .

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.