Help Desk Analyst

Alexandria, VA, US
Full-time
$86,600 - $181,800
Posted Nov 13, 2026

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Skills

Communication
Customer Service
Troubleshooting

Job description

Job Title: Help Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

•* *

The Opportunity:

As a Help Desk Analyst, you will support complex IT environments by providing expert troubleshooting, leading high‑impact assignments, and guiding junior team members. You’ll play a key role in maintaining reliable systems and improving user experience across multiple projects.

You will Perform as a Help Desk Analyst supporting a Joint Interagency Task Force that reports to the Deputy Secretary of Defense, to better align authorities and resources to rapidly deliver Joint C-sUAS capabilities to America's warfighters, defeat adversary threats, and promote sovereignty over national airspace.

Responsibilities:

•Respond to user questions and troubleshoot complex IT system issues

•Lead major technology assignments and support multi‑project environments

•Evaluate system performance and recommend improvements

•Process user access and deactivation requests

•Escalate advanced trouble tickets to administrator SMEs or higher‑level support

•Serve as a technical subject matter expert for the help desk

•Provide mentorship or direction to junior staff

Qualifications:

Required:

•Active Secret Clearance at the time of hire.

•Bachelor’s degree in IT or related field, or 3 years equivalent IT experience

•7 years of Help Desk or IT support experience

•Strong troubleshooting and analysis skills

Desired:

•Experience supporting multi‑project technical environments

•Ability to lead tasks or small teams

•Strong communication and customer service skills

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.