Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
0
Pay Details:
$91,000.00 - $136,240.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Financial Crimes & Fraud Mgmt Job Description:
The Issue Development Coordinator Group Manager, Fraud Operations supports the end-to-end development of issues within Financial Crimes Prevention & Operations (FCPO), from initial referral and discovery through issue determination, formal issue development, remediation planning, governance review and approval, and transition to remediation execution. The role serves as a central point of coordination across business, risk, control, Compliance, second line of defense and other stakeholders to confirm issues are clearly defined, appropriately assessed, supported by evidence, and positioned for effective and sustainable remediation.
The Coordinator facilitates issue discovery and challenge, supports development of clear issue statements, risk assessments and root cause analyses, and partners with stakeholders to develop actionable remediation plans with defined ownership, milestones, timelines and evidence requirements. The role requires disciplined execution, strong risk judgment, attention to detail and the ability to translate complex risk and control matters into clear, defensible documentation for governance and senior-leadership review.
Department Overview:
The FCPO Issue Management team supports disciplined management of issues across Financial Crimes Prevention & Operations by providing a consistent framework for issue identification, development, remediation planning, implementation oversight, sustainability and closure readiness.
Within the broader Issue Management operating model, the Issue Development function focuses on the front end of the lifecycle, helping transform potential concerns and identified deficiencies into well-defined, evidence-based issues with clear root causes, risk assessments and sustainable remediation strategies. Once a remediation plan is approved and the issue moves into implementation, primary coordination transitions from the Issue Development Coordinator to the Issue Remediation Coordinator.
The team partners across business, risk, control and oversight functions to promote clear accountability, timely decision-making, effective challenge and consistent application of Issue Management requirements. The SharePoint operating model supports this lifecycle through the Potential Issue Pipeline, Issue Inventory and implementation-plan tracking structure.
Key Responsibilities:
•Coordinate assigned issues through discovery, issue determination, development, remediation planning, governance approval, and transition to implementation.
•Facilitate discussions with business, Risk, Compliance, 2LOD, and other stakeholders to understand concerns, assess risks and control gaps, and drive timely issue decisions.
•Develop clear, evidence-based issue documentation, risk assessments, root cause analyses, and remediation plans aligned with Issue Management requirements.
•Partner with stakeholders to establish actionable remediation activities, ownership, milestones, timelines, and supporting evidence requirements.
•Coordinate stakeholder review, challenge, and governance approvals, helping resolve gaps and prepare issues and plans for senior leadership decision-making.
•Maintain accurate and timely issue information in ServiceNow, SharePoint, and applicable Issue Management documentation, while monitoring SLAs, dependencies, and emerging roadblocks.
•Proactively identify and escalate risks or barriers that could impact timely issue development, planning, or approval.
•Support continuous improvement of Issue Management practices by identifying opportunities to strengthen quality, consistency, and efficiency and reduce rework.
Depth & Scope:
•Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
•Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
•Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
•Requires expert process management knowledge and the risk profile for team processes supported
•Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
•May manage over a diverse geographic jurisdiction
•Oversees management of team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
•Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
•Involves regular contact with cross-functional teams across TD or external contacts and/or customers
Preferred Qualifications:
•Demonstrated experience managing issues through the full Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure.
•Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices.
•Proven ability to conduct and lead Root Cause Analyses that identify underlying drivers and support sustainable corrective actions.
•Excellent cross-functional collaboration skills with the ability to influence stakeholders across business, compliance, risk, operations, audit, legal, and technology teams.
•Strong analytical and critical thinking capabilities, with the ability to evaluate complex information, identify trends, assess impacts, and develop practical solutions.
•Experience leading and coordinating projects and strategic initiatives, including planning, execution, stakeholder management, and delivery against timelines.
•Working knowledge of regulatory expectations, audit processes, and risk management practices within a financial services environment.
•Ability to translate complex business, operational, or regulatory issues into clear, concise, and executive-ready documentation.
•Strong data interpretation, reporting, and presentation skills, including the ability to synthesize large data sets into meaningful insights and actionable recommendations.
•Exceptional written and verbal communication skills, with the ability to tailor messaging for audiences ranging from frontline teams to executive leadership.
•Demonstrated executive presence, including the ability to confidently facilitate discussions, challenge assumptions constructively, influence outcomes, and present to senior leadership.
•Strong organizational management skills, including prioritization, workload management, resource coordination, and the ability to manage multiple competing priorities in a fast-paced environment.
•Proven ability to build relationships, foster collaboration, and drive accountability across diverse stakeholder groups.
•Self-motivated professional with strong attention to detail, sound judgment, and the ability to operate independently with limited supervision.
Education & Experience:
•Undergraduate degree required
•7 years relevant experience
•Advanced knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems
•Knowledge of current and emerging competitor and market trends
•Ability to contribute to strategic direction of the function and provide advice to senior leadership
•Skilled in preparing and managing budgets and resource allocation
•Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
•Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
•Knowledge of risk management environment, standards and regulations
•Skilled in mentoring, coaching and performance management
•Ability to exercise sound judgement in making decisions
•Ability to communicate effectively in both oral and written form
•Ability to work collaboratively and build relationships across teams and functions
•Skilled in using software tools, methods and techniques
•Skilled in using computer applications including MS Office
•Ability to analyze, organize and prioritize work while meeting multiple deadlines
•Ability to work successfully as a member of a team and independently
•Ability to handle confidential information with discretion
Customer Accountabilities:
•Manages a group of Fraud professionals providing operational support to partners
•Manages team during operational special initiatives like onboarding, QA etc.
•Acts as key liaison with partners and external groups and provides subject matter expertise at the department level
•Key escalation point for significant risk/exceptions
•Monitors service and control standards against, overall business/department objectives
•Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service
•Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary
Shareholder Accountabilities:
•Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality
•Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
•Monitors and communicates to Senior Management the effectiveness of strategies, programs, and practices related to own area of expertise
•Sets the standards for operations and manageability across the business/function ensuring services are built from the ground up
•Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
•Ensures department operates in compliance with applicable internal and external requirements
•Manages overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness
•Ensures appropriate reporting and escalation of issues based on risk profile
•Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
•Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
•Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
•Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
•Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
Employee/Team Accountabilities:
•Responsible for management of the overall team providing both leadership and guidan