actionlife
Front of House Manager - Sacramento
- Sacramento, CA
- Full-time
- Posted
Skills
Job description
What You'll Do
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Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
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Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.
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Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.
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Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.
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Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.
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Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.
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Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
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Develop and implement operational procedures, training programs, and service quality standards.
What We're Looking For
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5+ years of hospitality or guest services experience , preferably in luxury hotels, resorts, private clubs, or upscale residential communities.
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3+ years of supervisory or management experience leading customer-facing hospitality teams.
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Demonstrated success developing teams and delivering exceptional guest or resident experiences.
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Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
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Exceptional communication, interpersonal, and problem-solving skills.
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Ability to manage multiple priorities in a fast-paced, service-focused environment.
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Strong organizational skills with experience in scheduling, staffing, and performance management.
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Flexibility to work evenings, weekends, and holidays as operational needs require.
Preferred Qualifications
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Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
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Experience overseeing concierge, guest relations, front desk, or amenity operations.
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Background in luxury residential communities, private clubs, or resort-style properties.
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Experience implementing hospitality training programs and service quality initiatives.
Why Join Action?