About the Job:
The Field Talent Acquisition Consultant is responsible for driving adoption, proficiency, and an exceptional user experience across the Field Talent Acquisition technology ecosystem, including the Applicant Tracking System (ATS), Candidate Relationship Management (CRM) platform, and the reporting and analytics platform.
This role serves as a trusted consultant and subject matter expert for Field Recruiter and Field Leader users, providing day-to-day support, troubleshooting platform questions, and helping users apply best practices within their workflows and respective offices. The Consultant leads the strategy and delivery of scalable user enablement, including on-demand resources, instructor-led webinars, user consulting, and enablement associated with new system enhancements.
Working closely with the Solutions Lead, Learning & Development, Communications, and other key partners, the Consultant translates system capabilities, enhancements, user feedback, and identified knowledge gaps into practical resources and experiences that improve adoption and help Field Talent Acquisition teams work more effectively.
What You'll Do:
•Lead the user enablement strategy across Field Talent Acquisition platforms, including the ATS, CRM, and Field TA reporting platform, ensuring users have the knowledge, resources, and support needed to effectively leverage the technology.
•Serve as a primary point of consultation and support for Field Recruiter and Leader users, responding to day-to-day platform questions, troubleshooting user issues, and providing clear guidance on workflows and system functionality.
•Consult with users on platform best practices, helping them understand not only how to complete activities within the technology, but how to effectively leverage available tools and functionality within their recruiting processes.
•Develop and maintain a scalable user consulting approach that provides consistent guidance while identifying opportunities to address recurring questions through reusable enablement resources and experiences.
•Own the strategy, development, organization, and ongoing maintenance of on-demand enablement content, including job aids, how-to resources, recorded learning, FAQs, and other self-service materials.
•Manage the platforms used to deliver on-demand enablement content, ensuring resources remain current, organized, accessible, and aligned with user needs and platform functionality.
•Develop and facilitate instructor-led enablement experiences, including webinars, demonstrations, office hours, and other learning opportunities designed to build user knowledge, proficiency, and confidence.
•Own the user enablement and deployment process for system enhancements, partnering closely with the Solutions Lead, Learning & Development, Communications, and other stakeholders to translate new functionality into clear user communications, training, supporting resources, and adoption plans.
•Partner with Learning & Development and Communications to develop coordinated enablement experiences and communications that help users understand what is changing, why it matters, and how to effectively apply changes within their day-to-day work.
•Contribute to established user feedback mechanisms by documenting recurring questions, support themes, areas of confusion, and opportunities identified through direct interaction with users.
•Recognize training and knowledge gaps through user feedback and support trends and translate those needs into scalable enablement content, learning experiences, or additional user guidance.
•Partner across Field Talent Acquisition Operations and with key enterprise partners to ensure enablement materials, communications, and experiences accurately reflect current processes, technology, reporting capabilities, and user needs.
•Continuously evaluate and improve the Field user enablement experience, identifying opportunities to simplify resources, strengthen adoption, improve user self-service, and make learning easier to access at the moment of need.
•Participate in complex and evolving Field Talent Acquisition initiatives that require strong ownership, initiative, problem solving, communication, and change management.
What You'll Bring to the Role:
•Bachelor's degree or equivalent combination of education and professional experience.
•Three or more years of experience in recruiting operations, enablement, learning and development, technology adoption, talent acquisition or a related field.
•Strong understanding of talent acquisition processes and the role technology plays across the recruiting lifecycle.
•Experience supporting or enabling users within an Applicant Tracking System, CRM, HR technology, or similar enterprise platform.
•Demonstrated ability to translate complex system functionality and processes into clear, practical guidance for users.
•Experience developing training, enablement materials, job aids, webinars, or other learning experiences for a broad user population.
•Strong consulting skills with the ability to understand user needs, diagnose challenges, and recommend practical solutions.
•Strong facilitation and presentation skills, including experience delivering virtual instructor-led learning.
•Ability to recognize patterns across user questions and feedback and translate recurring needs into scalable enablement solutions.
•Experience supporting technology implementations, system enhancements, releases, or change-management efforts is strongly preferred.
•Demonstrated ability to partner effectively across technology, operations, Learning & Development, and Communications teams.
•Strong written and verbal communication skills with the ability to tailor information for different audiences.
•Ability to manage multiple priorities while maintaining strong attention to detail, organization, and follow-through.
•Ability to work effectively through ambiguity and independently drive work from problem identification through solution and delivery.
•Proficiency with Microsoft 365 applications.
Skills You Have:
Adaptive Communication - Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
Industry Knowledge - Demonstrates extensive knowledge of common practices, regulatory considerations, market trends and the competitive landscape within a particular industry / sector to better understand and address unique client requirements, challenges, and context.
Technical & Digital Acumen - Leverages knowledge and approaches of digital products and technologies to solve problems, complete tasks and accomplish goals. Demonstrates effective adaptability to new and emerging technologies.
Compensation Range:
Pay Range - Start:
$81,280.00
Pay Range - End:
$121,920.00
Geographic Specific Pay Structure:
Structure 110:
$89,440.00 USD - $134,160.00 USD
Structure 115:
$93,440.00 USD - $140,160.00 USD
We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
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Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.