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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Facility Manager will support the day-to-day management of workplace and facility operations, ensuring a safe, compliant, efficient, and employee-friendly workplace . The role will coordinate closely with facility partners, transport providers, security, EHS and other stakeholders to drive service quality, operational readiness, vendor accountability, and a consistent employee experience.
Key Responsibilities:
1. Workplace & Facility Management
•Oversight all JLL scope sites of Solventum account in India and manage day-to-day facility operations of GCC Workplace Operations and ensure continuous office readiness, upkeep and service delivery.
•Conduct daily workplace inspections covering reception, meeting areas, workspaces, pantry, F&B, common areas and other employee facilities.
•Govern the facility/community management partner through SLA reviews, service performance tracking, issue resolution and accountability.
•Monitor workplace services and proactively identify opportunities to improve employee experience and operational efficiency.
•Recommend continuous quality improvement practices and implement Industry Best Practice operations
•Implement building procedures and performance measures and ensure they are maintained at all times
•Ensure all Critical Environment (CEM) requirements are met
•Review existing operations regularly to reduce costs and improve operational standards
•24/7 emergency call support and site attendance is required
2. Reception, Access & Workplace Experience
•Oversee reception operations and ensure a professional experience for employees, guests and business visitors.
•Coordinate employee and guest access, working closely with security and relevant internal teams.
•Support stakeholder and leadership visits, employee engagement activities, meetings and special workplace requirements.
•Partner with internal stakeholders on facility and administration-related employee communications.
3. F&B & Pantry Operations
•Oversee day-to-day food & beverage and pantry services, including vendor/service performance, quality, hygiene and availability.
•Monitor service standards and address employee feedback or concerns relating to F&B and pantry operations.
•Drive timely resolution of grievances and recurring service issues.
4. Employee Transport Operations
•Coordinate employee transportation operations through Starcabz / designated transport partners.
•Manage transport SLAs, including shift routing, employee pick-up/drop, service reliability and escalation management.
•Ensure transportation services comply with applicable safety, security and organizational requirements.
•Track and resolve employee grievances relating to transport services and identify opportunities for service improvement.
5. EHS, Security, Compliance & Business Continuity
•Partner with relevant stakeholders to support Environment, Health & Safety (EHS), physical security, legal and workplace compliance requirements.
•Support site-level Business Continuity Planning (BCP) activities, readiness reviews and drills as applicable.
•Maintain required facility documentation, records and operational controls to support audits and compliance reviews.
•Escalate safety, security, compliance and operational risks promptly and ensure corrective actions are tracked to closure.
6. Procurement, contract & Vendor Management
•Ensure vendors are well-managed, delivering services on time and within budget
•Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
•Plan and manage all contracts to ensure that they are professionally delivered at the right costs
•Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
•Ensure contracts are continually assessed to deliver best value to the client
•Coordinate third-party service providers and monitor performance against agreed SLAs and service standards.
•Conduct periodic vendor/service reviews and drive corrective actions where performance gaps are identified.
•Manage facility-related billing, invoice validation and payment coordination.
•Support Purchase Requisition (PR), Purchase Order (PO) and other procurement processes connected with workplace/facility services.
•Maintain appropriate records and trackers for invoices, vendor services and facility expenditure.
7. Employee Support & Grievance Management
•Serve as a key point of coordination for workplace-related employee concerns across facilities, F&B, pantry and transportation.
•Ensure employee grievances are logged, tracked and resolved within appropriate timelines.
•Analyze recurring concerns and partner with service providers/internal stakeholders to implement sustainable corrective actions.
8. Employee Onboarding & Engagement
•Facilitate the Admin/Workplace orientation as part of new employee onboarding.
•Educate new employees on workplace services, access, transportation, facility policies and available support channels.
•Partner with HR and other stakeholders on employee engagement programs, events and leadership/stakeholder visits.
9. Policies, SOPs & Process Standardization
•Support the development, implementation and ongoing governance of workplace and administration policies.
•Create, maintain and periodically review SOPs, policies and processes across F&B, facilities, travel and transportation.
•Drive process standardization and consistent service delivery.
•Identify opportunities for process improvement, automation, cost optimization and enhanced employee experience.
10. People Management
•Manage and coach team
•Develop and sustain a high-quality well motivated team
•Ensure high staff morale, trust and work ethics
•Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
•Mentor and enable Training & Development of team members
11 Finance Management
•Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
•Ensure financial processes are always followed
12 Risk Management
•Ensure a property risk management program including audits is implemented and maintained
•Ensure disaster recovering and business continuity plans are implemented and maintained
•Ensure escalation procedures and incident reporting procedures are implemented and in place
•Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Key Qualifications & Experience
•Bachelor’s degree in business administration, Facility Management, Hospitality, Operations or a related discipline.
•3–5 years of relevant experience in facility management, workplace operations, corporate administration or a related area.
•Experience managing third-party facility/service providers in a corporate office, GCC or multinational environment would be preferred.
•Working knowledge of workplace EHS, security, compliance, BCP and vendor-management practices .
•Exposure to employee transportation, F&B/pantry operations and procurement/billing processes is desirable.
•undefined Key Competencies: Strong ownership and execution mindset Vendor and SLA managementEmployee/customer service orientationStrong coordination and stakeholder-management skillsProblem solving and grievance resolutionAttention to detail and operational disciplineBasic commercial and financial acumenStrong written and verbal communicationAbility to manage multiple operational priorities in a fast-paced environment Proactive approach to workplace experience and continuous improvement
Location:
On-site –Gurugram, HR
Scheduled Weekly Hours:
48
Job Tags:
Facility Operations, Guest Service
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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