Facilities Manager

Houston, TX; Los Angeles, CA; New York, NY; Miami, FL · Remote
Full-time
Posted Nov 13, 2026

Skills

Budgeting
Communication
Compliance
Customer Service
Microsoft Office
Operations
Recruiting
Scheduling
Teamwork

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facility Manager interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided.  This position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service. The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and develop and effectively manage customer relationships.  Responsibilities include liaising with contractors, coordinating maintenance and operations, supporting the effective delivery of contracted services, and occupancy services and administration.

Responsibilities:

•Single point of contact for daily FM services. This includes management of a single site or multiple sites as appointed by Customer. This will include daily coordination of the delivery of services to manage the maintenance and repair of applicable Customer facilities.

•Matrix-manage the technical, administrative and delivery staff of Customer sites with overall responsibility for the performance of all resources deployed within FM scope for assigned facilities.

•Collaboration with provider management on opportunities to define scope and coordinate supplier walk-throughs.

•Manage all assigned facilities to monitor SLAs to identify any potential challenges or necessary corrective actions, applying best practices.

•Manage the corrective/reactive work orders as necessary, which will include monitoring work orders to completion as well as communications to Customer landlords, managed contracts, contractors, and applicable site contracts.

•Develop Customer relationships with key representatives in supporting Customer’s facility management goals and objectives. FM plays an important role with dual responsibilities for communication and any required SLA reporting.

•Work closely with Customer to track hours and obtain approval as applicable for NTE work, to include oversite of Customer invoices to ensure NTE hours are managed and approved as necessary.

•Conduct quarterly account review.

•Seek to continuously improve processes, systems and overall customer satisfaction

•Assist with budgetary requests, analysis and reporting

•Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

•Assist with the coordination and scheduling of maintenance activities

•Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination of work within client environment with minimal disruption.

•Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers

•Effectively works with contractors to ensure timely service and quality of work standards are being met for each client within the market (includes re-occurring and enhancement work)

•Collaborates with contractor network to obtain bids for all landscape services for new and existing customers within the region.

•Compiles and analyzes estimate to ensure accuracy and cost effectiveness for all bids

•Creates and establishes extra revenue goals for respective network to ensure budget goals are met by reviewing inspection reports and/ or post service photos to identify recommendation.

•Work with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to communicate customer requirements and to resolve any challenges, issues, or new opportunities

•Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any IT or other projects

•Accurately completes all pertinent paperwork to ensure site(s) are properly added or removed

•Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies

•Coordinate facility management and small project tasks as directed

•Works with client to oversee the delivery of maintenance and repair services

•Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring increasing customer satisfaction

•Provide support for meetings and conferencing

•Import JLL best practices in the interest of exceeding client goals and expectations

Skills/Qualifications:

•Bachelor or Associate Degree preferred or equivalent work experience

•Relevant training in MHE, Controls Systems, PIT as well as general building operations

•Knowledge of customer service principles and practices

•Minimum of 5 years of facilities or property management experience required either in the corporate environment, third party service provider or as a consultant, retail experience is a plus

•Good organizational and interpersonal skills with a strong customer focus

•Must have solid knowledge of building/ mechanical, electrical systems (MEP)

•Strong financial management and budgeting skills

•Proficient in MS Office, and possess strong written, verbal and people skills

•Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skills

•Experience required using CMMS systems and reporting

•Able to work independently with minimal supervision

•Prioritize and manage the completion of projects in an efficient and timely manner

•Ability to quickly learn how to use any Company required software may be required

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

86,000.00 – 108,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Houston, TX, Los Angeles, CA, Miami, FL, New York, NY

Job Tags:

Legal Compliance

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

•401(k) plan with matching company contributions

•Comprehensive Medical, Dental & Vision Care

•Paid parental leave at 100% of salary

•Paid Time Off and Company Holidays

•Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.