ABOUT ZOOMO
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.
Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world-class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
The Role
We're looking for an exceptional operations leader to run Zoomo's operations across Australia, France, Germany, Spain and the UK, and to take them to the next level of scale, quality and profitability.
As Divisional General Manager for Operations, you will report to the COO and lead country operations across five markets on two continents. You will own the divisional operating P&L and be accountable for service levels, unit economics and cost discipline in each market. Your scope will include onboarding and ongoing fleet maintenance for consumer and enterprise customers, hub and store operations, customer success and operational excellence, with country operations leads reporting directly to you. You will work closely with the commercial and business development teams on the development and delivery of new business.
You will play a key role in coordinating the collaboration of country teams with central teams covering supply chain, hardware and software product, finance, people and other functions, and in driving consistent standards and ways of working across all five markets. Overall you will be a critical member of the global Zoomo Leadership Team.
In this role, you can expect to -
•Own operational and financial performance across Australia, France, Germany, Spain and the UK
•Develop best in class operations and a supporting safety and performance culture by relentlessly assessing and iterating on all aspects of how we deliver for customers
•Standardise processes, KPIs and operating rhythms across markets while respecting local regulatory and labour requirements
•Develop a talented team of country leads and continue to build an outstanding broader team across multiple markets
•Be a key counterpart and problem solving partner for a large array of internal and external stakeholders across multiple countries and time zones
•Work closely with Executive Leadership Team and Leadership Team members to ensure both divisional and global success
You will be a critical member of the Leadership Team, and your contribution will directly impact Zoomo's overall performance.
Requirements
•10+ years of experience with hands-on management experience at a fast growing company - designing and running complicated operations at scale, ideally in transportation or last-mile logistics.
•Proven ownership of a multi-country operating P&L, with a track record of improving service levels and unit economics at the same time.
•Experience leading operations across several countries, ideally spanning Europe and APAC, and comfortable working across time zones and different labour and regulatory frameworks.
•Rock solid problem solving skills that can bring analytical clarity to messy challenges
•Excellent communication skills. In addition to fluency in English, business level French, Spanish or German a plus
•You have an insatiable curiosity and thrive in ambiguity. You're known as someone who enjoys continuous improvement and is able to trade off effectively between long term solutions which allow us to scale and short term solutions which allow us to keep moving forward
•You're no stranger to a fast-paced environment and you've had to build out functions and systems along the way. You've worked at a company in scale mode before and wouldn't want it any other way.
•You have recruited and managed top talent within operations and preferably had to scale front line operations too. These operations teams would describe you as a leader who sets a standard of excellence and gets the most out of your teams.
•You're comfortable at any "altitude" - you take pride in everything you do and are equally comfortable on the floor of one of our hubs working with the team to tweak an internal process as you are helping lead a pitch to a major global enterprise customer.
•Humility is something that comes naturally to you. You're a born collaborator and you can work effectively within a global organisation with matrixed responsibilities.
•You're willing to spend at least 25% of your time travelling, including regular trips to the markets you support
Benefits
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
•Working with a switched on team that strives to make the streets greener and serve the rider
•Salary: The range, depending on experience, will be shared with you before your first interview
•Benefit from the company's success, through equity options - giving you ownership in and financial upside to the company’s long term success
•Global and country-specific benefits packages
•Flexible working that is focussed on the delivery of OKRs
•Monthly team outings & events
•Get to know our product by using one of our e-bikes
•Annual learning and development allowance
•Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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