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Development Operations and CRM Manager

  • Denver
  • Full-time
  • $78,000 - $92,500
  • Posted
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Skills

  • Agile
  • Asana
  • CRM
  • Communication
  • Operations
  • Project Management
  • Salesforce

Job description

 

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support.  

Our Guiding Principles:

•Person Centered.  We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.  
•Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
•Integrity.  We operate from a deep foundation of ethical, accountable practices in all we do.
•Organizational Resilience.  We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary:  

The Development Operations and CRM Manager leads the systems, data, and operational infrastructure that grow philanthropic revenue and strengthen donor relationships at WellPower. This development operations role combines CRM administration, gift processing and reconciliation, fundraising reporting, and donor strategy support.

As lead administrator of Virtuous, WellPower’s constituent relationship management (CRM) platform, the role also sets CRM practices for Community Engagement, Marketing and Communications, and Public Policy teams. The ideal candidate brings both strong donor CRM expertise and meaningful nonprofit development experience, understands how effective systems strengthen fundraising results, and translates data into actionable recommendations for the Philanthropy team.

Compensation & Benefits:

•$78,000 - $92,500 per year
•For complete overview of our  robust Benefits: https://wellpower.org/workplace-of-choice/  

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications.  

Job Duties & Functions:  

•Administer Virtuous CRM and Virtuous Raise, including system configuration, automated workflows, integrations, and vendor relationships.
•Lead data governance across all teams that use the CRM, including data standards, SOPs, and a shared data glossary.
•Manage CRM users, permissions, and training, and lead quarterly user and leadership meetings.
•Maintain data hygiene and protect the privacy and security of constituent data, including HIPAA compliance.
•Partner with the Director of Philanthropy to build dashboards and produce monthly and fiscal-year-to date revenue reports for executive leadership and the Board.
•Analyze fundraising results, such as donor retention and campaign performance, and recommend strategy improvements.
•Own end-to-end gift processing, including entry, coding, acknowledgments, receipts, and third-party giving platforms, automating where possible.
•Lead the monthly reconciliation of CRM gift records with Accounting, and track pledges, expected gifts, and tax credit gifts.
•Build the CRM infrastructure for campaigns, appeals, events, and automated donor email workflows, using content developed with Marketing and Communications.
•Maintain the prospect and portfolio management structure, and manage stewardship workflows in the CRM.
•Other duties as assigned

Requirements & Qualifications:  

•Bachelor’s degree or an equivalent combination of education and experience.
•5+ years in nonprofit fundraising, development operations, or advancement services, including 3+ years as lead administrator of a donor CRM such as Raiser’s Edge NXT, Salesforce Nonprofit Cloud, DonorPerfect, or Bloomerang..
•Demonstrated experience leading data governance, including data standards, SOPs, user permissions, and training, for a database shared by multiple teams.
•Virtuous CRM and Virtuous Raise; building automated donor journeys or workflows; healthcare or behavioral health fundraising; project management tools such as Asana or Lucid (Preferred)

Work Location: This is a hybrid opportunity open to folks residing in the  Greater Denver Metro area  and will require 1-2 days per week on-site and the rest of the week working remotely .

Shift/Hours:   This is a Monday-Friday opportunity observing standard business hours.

Physical Requirements:   This largely sedentary role requires frequent computer use, effective communication, manual dexterity for typing, and visual acuity for reading and analyzing on-screen data. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Applications will be reviewed starting on November 15th, 2026, and will continue until the position is filled.

Learn more about WellPower:

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.  

WellPower is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

For a complete overview of our robust benefits, visit: https://wellpower.org/workplace-of-choice  

 

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