Job Summary
Join Insulet as a Data Consultant Manager, DACH and help transform diabetes care by driving the adoption of our innovative data management platform across healthcare clinics. You'll partner with healthcare providers to deliver onboarding, training, troubleshooting, and data insights that improve clinical efficiency and patient outcomes.
Position Overview
As a Data Consultant Manager , you’ll play a pivotal role in driving the adoption and foundational learning of a data management platform designed to improve patient care and clinic efficiency for Omnipod, and ensuring its seamless integration and usage within healthcare clinics.
In this role, you’ll engage with healthcare providers (HCPs) and clinics’ staff within assigned region, to onboard them onto the data platform and subsequently offer technical support, training, and troubleshooting to ensure smooth adoption without disrupting clinic operations. You’ll also strengthen the Omnipod ecosystem by enabling easy patient data analysis, enhancing HCP data awareness and confidence, while empowering people with diabetes to collaborate effectively with their providers and achieve health goals.
We’re looking for:
•A passionate problem solver wanting to make a difference with healthcare technology
•A quick learner interested in building technical skills to complement business or clinical experience
•A customer-focused professional dedicated to delivering an exceptional experience for HCP’s and customers
•A proven collaborator who works effectively with both internal and external stakeholders
Responsibilities
Drive Platform Adoption and Adherence
•Teach and tailor communications to healthcare providers to proactively address customer needs and effectively lead clinic onboarding for data platform adoption
•Identify patients on Omnipod to target a smooth transition or onboarding onto the data platform
•Diagnose and mitigate providers’ current platform and reporting challenges through consultation, education, and instruction
•Present data platform by crafting a compelling value proposition that differentiates from competitors, offering in-depth technical and educational expertise to address customer inquiries/concerns
•Drive data integration with EMR/HER to enable data sharing for clinics
Demonstrate your Expertise
•Educate HCPs on new platform features, initiatives, and capabilities
•Analyze problems, identify root causes, and implement solutions that resolve provider issues related to the data platform, ensuring timely solutions to minimize disruptions, both virtually and in-person
•Cultivate and strengthen relationships with the clinic (HCPs, administrative staff, etc.), positioning yourself as a subject matter expert in driving efficiencies for HCPs with data management of patients with diabetes
•Support ongoing use of platform, soliciting and capturing feedback on ongoing innovation and product enhancements
Collaborate for Impact
•Collaborate with regional business leaders and stakeholders to execute on region priorities and deliver high-quality customer onboarding and training on the data platform, ensuring a coordinated approach to drive adoption and long-term usage success
•Collect customer feedback to share with product management franchise team for continuous quality improvement
•Collaborate with Customer Care team for clinical requests and troubleshooting as needed
Education and Experience
•Bachelor’s degree (strongly preferred) with 1-3 years of sales or clinical experience and demonstrated success; Associate degree (minimally required)
•Professional, up-to-date credentials and/or certifications (i.e., Certified Diabetes Educator, Registered Dietitian, or Registered Nurse) preferred
•Experience onboarding clients to a data platform or service (preferred) and/or medical device sales experience
•Experience in diabetes management (not required)
Skills
•Excellent communication skills, both oral and written
•Strong influencing skills
•Ability to execute assigned regional deliverables
•Ability to distill technical and clinical workflow processes into simplified steps
•Ability to work in a fast-paced environment and manage multiple priorities effectively
•Strong collaborator with the goal to deliver successfully
•Ability to understand, troubleshoot, and provide solutions for technology-related issues
•Proficiency with technology and clinical workflow systems (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)
•Ability to understand data analytics and how to extract insights
•Languages: German, English, French would be a plus
Physical Requirements
•Valid driver’s license required. Must reside within the geographic area of the assigned area.
•This position is hybrid and requires regular business travel, within a set geographic region. Overnight travel is estimated at 50% but will flex depending on business needs. Due to region air travel requirements, must reside within reasonable commuting proximity to a major airport/airline hub.
•Ability to carry and transport professional product samples and literature.
If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people’s lives.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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