Charger Logistics
Customer Service Representative
- San Pedro Sula, Honduras
- Full-time
- Posted
Skills
Job description
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Schedules Available:
1. Monday to Friday, Alternating Weekends from 3:00PM to 11:00PM
2. Friday to Monday from 6:00AM to 5:00PM or 2:00PM to 12:00AM
Responsibilities:
•Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
•Track and Trace large volume of customer orders
•Entering, updating and processing customer orders on various interfaces.
•Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
•Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
•Ensure and confirm pickup and delivery appointment for drivers
•Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
•Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
•Maintain co-operative working relationships among team and internal staff
Requirements
•College diploma or bachelor’s degree in business or related field is preferred
•Previous experience in the logistic/supply chain industry is an asset
•Proficient in Microsoft office, with aptitude learn new software and systems
•Ability to prioritize, multitask and adapt to changing rules, regulations and procedures
Benefits
•Competitive Salary
•Career Growth
•Permanent Position