Customer Project Manager (human)
- Munich
- Full-time
- Posted
Skills
Job description
MISSION & CHALLENGES
We are looking for a Customer Project Manager (m/f/d) to support our customers and partners in the successful implementation and continuous development of our robotics solutions.
In this role, you will act as the point of contact between our customers and our internal Engineering, Product Development, and Sales teams. You will coordinate customer projects from planning through successful delivery, build trusted relationships, and ensure that our solutions create tangible business value.
Your Responsibilities
•Manage customer projects independently and act as the point of contact for our customers.
•Coordinate collaboration between customers, our NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
•Plan and track project timelines, budgets, and risks, ensuring successful implementation both within our NeuraGyms and at customer or partner sites.
•Communicate transparently with technical and business stakeholders across locations, and prepare and facilitate workshops and project alignment meetings.
•Identify opportunities and challenges early and work with customers, partners, and internal teams to develop effective solutions.
•Support the growth of existing customer relationships and collaborate with Sales to identify additional business opportunities.
What We're Looking For
•Bachelor's or Master's degree in Engineering, Business, or a related field.
•First professional experience in Project Management, Customer Success, Technical Account Management, Consulting, or a comparable customer-facing role.
•Experience working with customers and coordinating multiple stakeholders, ideally in a technical environment.
•Strong communication and presentation skills; confidence interacting with management-level stakeholders is a plus.
•Good technical understanding of, or genuine interest in, Robotics and Artificial Intelligence, with the ability to translate customer requirements into actionable tasks for internal teams.
•A structured, organized, and customer-focused working style with strong collaboration skills.
•Experience in robotics (software and AI), automation, or a comparable technology environment is an advantage.
•Familiarity with project management methodologies such as Agile, Scrum, PMP, PRINCE2, or similar is desirable.