Unilever

Customer Business Manager Grocery Nutrition AU

North Rocks, Sydney, Australia
Full-time
Posted Oct 23, 2026

Apply on employer site

Skills

Account Management
Leadership
Negotiation
Operations
Recruiting
Sales
Supply Chain
Teamwork

Job description

Unilever is currently hiring for Customer Business Manager – Grocery Nutrition

Function: Customer Development

Reports to: Head of Grocery, Australia

Scope: Nutrition Woolworths, Coles, Metcash - Australia

Location: North Rocks

WHAT WILL YOUR MAIN RESPONSIBILITIES BE:

➢ Delivery of key targets including (but not limited to) Turnover, Profit, Total Trade Spend, Market Winning Share across Homecare.

➢ Management of the development of the Joint Business Plan with each customer and responsible for the delivery of sustainable and profitable growth.

➢ Input into the creation of 3-year customer strategy aligned to the customers own strategic agenda and responsibility for its execution.

➢ Collaboration to gain strategic alignment both internally, with key stakeholders Marketing, CSP, CMI & Customer Operations / Supply Chain, and externally with the Customer to build the JBP that delivers a triple win for the customer, shopper and Unilever, and execute winning category reviews.

➢ Develop (with CSP) and execute the promotional plan with all customers.

Ownership of the volume and spend forecasts aligned to S&OP process at a

customer level, which includes the media and promotional budget end-to-end.

➢ Ownership of the execution of the grocery strategy in-store partnering with the Retail Field Team and directing our 3rd party provider.

➢ Lead the personal development of the members of the Nutrition Grocery team and drive a high-performance team culture.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

•5 Years in FMCG Account Management.

•Experience on either Coles or Woolworths in a Customer Manager capacity.

•Three to four roles in Customer Marketing/Trade Category Management and

Account Management/Field Sales

Skills

•Category Growth Management - capable of collaborating with CSP in the creation and execution of a joint business plan delivering the triple win.

•Digital commerce – good understanding of the digital commerce landscape and the different approaches required to serve each customer.

•Commercial strategy – can balance spend in line with company strategy and

deliver on customer category growth objectives.

•Customer relationship – through the JBP, creates a climate with the retailer to deliver long-range shared category objectives.

•Data literacy – uses data to identify insights that drive business results.

•Selling – understands the needs of their customers and creates compelling

propositions that align with them.

•Negotiation – has led a team through a complex commercial negotiation,

incorporating planning, aligning stakeholders and maximising value created.

•Executional excellence – understands the customers supply chain expectations and deploys activities in-store partnering with the Grocery Execution Lead.

Leadership

•You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

•You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context, and you are emotionally intelligent enough to motivate people to deliver what is needed.

Critical Unilever Behaviors

•Talent Enabler – we create sake spaces for honest conversations and

enable personal growth.

•Self Developer – we embrace and share feedback to up our game.

o Change Adaptor – we take intelligent risk; pivot fast and constantly

remove obstacles to success.

•Market Maker – we drive category growth with our customers.

•Outcome Owner – we face facts and take accountability for results.

•Purposeful Decision Maker – we take people, planet and profit into

account in all decisions.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.