Customer Adoption Manager

WE'RE ALTURA, AN AMBITIOUS AI SAAS STARTUP!

We help organisations win large, multi-stakeholder tenders and RFPs. Altura turns bid management from a tactical bottleneck into a strategic capability, so commercial teams can pursue the right deals faster, respond with confidence, and compound the knowledge they build with every bid. Our platform runs on AI workflows purpose-built for bid management, paired with in-platform collaboration and enterprise-grade foundations. We're building the category, not catching up to it. With fresh funding, big ambitions, and a fast-growing team, we're just getting started. If you value innovation, thrive in collaboration, and want to make real impact, we'd love to have you on board.

Let's work together!

The opportunity

Europe’s governments spend €2 trillion a year through 700,000+ public tenders, and in the private sector, RFPs account for roughly 40% of B2B enterprise revenue, with the average bid team defending nine figures in annual revenue across ~150 responses a year.

The companies competing for that money still run their bid process manually, over email, and without automation built on institutional knowledge. We’re building the AI bid management category that changes that.

The time for growth is now. We have recently rebuilt our entire product from scratch and revamped our GTM process, both of which are now fully AI-native.

A note from Iteke, VP Revenue

Hi, I’m Iteke. I recently joined Altura as VP Revenue, and I’m really excited to be hiring our first Customer Adoption Manager.

I believe real growth comes from customers who absolutely love using your platform. Not just signing the contract, but getting genuine value out of it every day. That’s why I want someone focused entirely on helping our customers get there.

In practice, that means running excellent implementations, digging into usage data to spot where customers could get more out of the product, and sitting down with specific customers to work through their use cases and build them together. It also means sharing what works at scale through trainings and webinars on the best practices we see.

The person I’m looking for loves the product, loves working with customers, and loves to experiment. Because this role is new, you’ll have real room to shape it. We’ve already been discussing ideas like on-site kickoffs and training sessions, investing more upfront so customers see value faster. I’d love to hear your own ideas on what truly drives adoption.

I’m looking forward to getting to know you.

Iteke

THE ROLE

This position owns the most critical stretch of the customer journey: the moment between signing and thriving.

You will own every new customer onboarding and implementation end-to-end. You take customers from a signed contract to a fully working setup where the product is embedded in their daily workflow. Once a customer is live, your job doesn't stop there. You monitor usage and adoption signals across our full portfolio — as well as what's shipping in the product — and act on what you see: re-engaging customers who are drifting, re-onboarding where needed, driving adoption of new product capabilities, and spotting expansion opportunities.

Think of it in two modes:

Your first months are designed as a fast ramp: you'll run platform migrations for existing customers alongside the CS team, learning our product and our customers from the inside. The playbook you build there becomes the one you own for all new customer implementations.

WHAT YOU'LL DO

WHO YOU ARE

We care about skills and drive, not your previous job title.

HOW SUCCESS IS MEASURED

Your bonus is tied directly to the two outcomes this role exists to deliver:

COMPENSATION

Interview Process:

1. People & Talent Lead Interview

2. Hiring Manager Interview

3. A Day at Altura:

1. Case Study

2. 1:1 with a Sr. CSM on the team

4. On-site CEO Final

We offer: