At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
The application window will be open until at least November 18th, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description (and additional job description)
As a Customer Acquisition Manager (CAM) for our Success Managers (SM) and Retail Sales team, you will help develop and manage the day-to-day execution of the market-level strategy for your teams. You will be charged with leading these teams towards achieving their goals. You will report into the Head of Sales for the area and also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.
In this role, you'll:
•Onboard, manage, and lead the local retail and success manager teams, overseeing daily/weekly meetings, training, and field coaching to ensure delivery of team objectives and results.
•Analyze and leverage deep insights from team performance metrics to actively identify and drive systemic improvements in deal conversion and monthly activity goal attainment.
•Proactively oversee and influence Multi-Dwelling Unit (MDU) property penetration rates and trends, utilizing internal tools and reporting to identify growth opportunities for future emphasis, and implement modifications to go-to-market strategies independently.
•Drive operational excellence by taking ownership of the No Property Left Behind (NPLB) process, identifying process gaps, and initiating changes with cross-functional partners to ensure flawless property management execution and business efficiency.
•Serve as the primary local strategic partner for the national retail manager and retail vendor, managing the relationship to influence vendor performance, negotiate local initiatives, and secure best practices for all retail locations.
•Identify and communicate complex areas of improvement for field escalation resolution, working with the local Tech Ops team to initiate and drive changes that improve service delivery beyond the existing SLA targets.
•Interpret and synthesize complex local market insights and sales data to create reports and recommendations that influence the strategic decisions of the local Head of Sales and Regional Leadership.
•Identify, secure, and execute high-impact local market sponsorships and community events to generate sales leads and deepen brand presence.
•Oversee all operational aspects of an assigned physical kiosk/retail location. Responsibilities include adhering to the location's lease, ensuring proper staffing, and guaranteeing high-quality customer service and sales execution.
At a minimum we'd like you to have:
•Bachelor's degree or equivalent practical sales, business or marketing experience.
•4 years of experience in a sales role.
•2 years of experience in sales management or operations, including experience onboarding, training, and coaching sales representatives.
•Experience with CRM tools (Salesforce, Hubspot, etc.) and spreadsheet software (e.g., Excel, Google Sheets) for data organization, analysis, and generating insights to inform sales performance, operational improvements, and make informed business decisions.
•Experience written and verbal communication to persuade and update internal and external stakeholders regularly.
•Ability to work non-standard working hours as needed including nights and weekends.
It's preferred if you have:
•Experience managing a variety of extended workforce teams in the telecom industry.
•Experience converting existing properties to bulk deals.
•Experience managing the property funnel from access agreement to install ready.
•Experience managing daily operations, projects, and tasks to completion with minimal guidance.
The US base salary for this full-time position is $110,600 - $134,300 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.