Community Operations Lead

San Francisco, CA
Full-time
$144,000 - $175,000
Posted Nov 9, 2026

Skills

Logistics
Operations
CRM
Notion
Salesforce
Slack

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

COMMUNITY OPERATIONS LEAD

In this role, you'll build the infrastructure and manage the daily operations behind SpaceXSI's global community programs. You'll architect internal tools and automate workflows across our community initiatives, using the latest development tools to help the team work more efficiently. This role will be pivotal in giving our community team the backbone it needs to scale significantly in 2027.

RESPONSIBILITIES:

•Design, build, and maintain internal tooling and infrastructure that makes our global community programs run more effectively, including our Ambassador programs, student programs, and net-new programs

•Identify operational gaps and engineer solutions: automate manual processes, integrate external platforms, and build custom workflows from scratch

•Own the operational experience behind programs, including application reviews, onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations

•Work with the Revenue Operations team to build the data infrastructure and dashboards behind community reporting, connecting program data to company-wide tools to track ROI and conversions

•Serve as the main operational point of contact for ambassadors and internal partners, speeding up resolution of outstanding issues and questions

BASIC QUALIFICATIONS:

•Experience building databases, workflows, and automations

•Experience managing vendors, budgets, and event operations globally

PREFERRED SKILLS AND EXPERIENCE:

•Operations systems designed to scale for the next 10x, not just today

•Familiarity with the realities of global operations: time zones, currencies, international shipping, and local regulations

•Bias toward action: shipping an 80% solution today rather than waiting for perfect, and making an impact on day one

•Care for community and an understanding of the importance of building strong relationships with our champions

•Comfort with ambiguity and energy for greenfield problems as an early hire on a rapidly growing team

•Fluency with Cursor, Databricks, Luma, Slack, Notion, Salesforce, CRM, and Clay

ADDITIONAL REQUIREMENTS:

•Onsite role: must be able to work in person at the San Francisco office

COMPENSATION AND BENEFITS:

The annual compensation range for this role is listed below.

Annual Salary:

$144,000 - $175,000 USD

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.