Cityworks Program Administrator

Title

Cityworks Program Administrator

Job Summary

Responsible for administering, configuring, maintaining, and optimizing the Airport’s Cityworks Enterprise Asset Management (EAM) and work order management system. This position serves as the primary subject matter expert for Cityworks, ensuring the effective management of airport assets, maintenance operations, inspections, inventory, and related data including leveraging Cityworks to support the lifecycle management of airport infrastructure and equipment, enhance operational efficiency, facilitate regulatory compliance, and provide reporting and analytics that support informed decision-making and long-term capital planning. Additionally, supporting and maintaining parallel Cityworks functional areas including Operations and Safety Management as well as future system expansion.

Salary: $110,379.22

Open Until Filled

Position Description

1. Administers and maintains the Airport’s Cityworks Enterprise Asset Management (EAM) system, including system configuration, user access, workflows, service requests, work orders, inspections, and related modules.

2. Ensure the accuracy, integrity, and reliability of maintenance data by developing standards, performing data validation, conducting audits, and implementing quality control procedures.

3. Configure and optimize preventive, predictive, and corrective maintenance programs within Cityworks to improve performance, reliability, and longevity.

4. Support and maintain parallel Cityworks functional areas including Operations and Safety Management to ensure proper configuration and reporting needs as well as future system expansion.

5. Administer Cityworks integrations with Geographic Information Systems (GIS), Enterprise Resource Planning (ERP) systems, inventory management systems, financial systems, and other business applications.

6. Develop and deliver user training, technical guidance, and support to ensure effective utilization of Cityworks and adherence to established work management procedures including establishing and maintaining standard operating procedures, user guides, and business processes related to asset management, maintenance operations, inspections, and work order management.

7. Research, evaluate, and recommend system enhancements, emerging technologies, and asset management best practices to improve functionality, efficiency, and organizational effectiveness.

8. Prepare correspondence, reports, presentations, and analytical studies related to asset management, maintenance operations, system utilization, and organizational performance.

9. Maintains reliable and punctual attendance in accordance with scheduled work hours and organizational policies.

Requirements

REQUIREMENTS:

EDUCATION - Bachelor’s Degree in Computer Science, Geography, GIS, Information Technology, Infrastructure Management or equivalent.

EXPERIENCE – Three (3) years of experience utilizing Cityworks Enterprise Asset Management (EAM) software, including two years in a system administration or lead role. Experience with other GIS-centric EAM systems may be considered. Experience with ESRI/ArcGIS software is preferred. Certifications in Cityworks Training, ESRI Technical Certification, and Institute of Asset Management (IAM) preferred.

KNOWLEDGE, SKILLS, and EXPERIENCE – Knowledge of Cityworks software applications, work order management systems, inspections, service requests, and asset management modules. Knowledge of Geographic Information. Systems (GIS), including the integration of GIS and asset management technologies. Knowledge of Database management, data governance, reporting tools, and business process analysis. Knowledge of maintenance and operations practices related to airport facilities, infrastructure, equipment, and assets.

Excellent written and verbal communication, analytical, planning and management skills. Skills in configuring, administering, and optimizing Cityworks and related asset management applications. Skills in maintaining asset inventories, asset hierarchies, condition assessments, and lifecycle data. Skills in analyzing assets, maintenance, and operational data to identify trends, measure performance, and support decision-making. Skills in developing reports, dashboards, performance metrics, and data visualizations. Skills in managing multiple projects, priorities, and deadlines with accuracy and attention to detail.

Ability to exercise sound judgment, initiative, and problem-solving skills in a dynamic operational environment. Ability to interact with others in a way that inspires trust, confidence, and integrity.