Career Category
Corporate Services
Job Description
Role Description:
The Senior Manager, Business Performance translates the Corporate Affairs Business Performance strategy and implements an integrated operating rhythm across departmental operations and transformation initiatives. In partnership with functional leaders, project teams, and Business Performance Data, Analytics and Process Intelligence, this role coordinates portfolio visibility and prioritization, develops performance and value insights, and helps leaders understand delivery status, risks, dependencies, budget, and capacity considerations. This role will partner across Corporate Affairs to implement consistent ways of working, simplify processes, support technology and AI adoption, and strengthen organizational effectiveness.
The Senior Manager will play a hands-on role developing practical solutions to strengthen the processes and routines used to assess performance and support decisions on priorities and investment that make it easier for Corporate Affairs teams to get work done. This includes project and program management, process improvement, knowledge management, change and technology implementation, learning and capability-building activities, financial management maturity, and new, innovative ways of working that use technology, AI, and data to improve organizational outcomes and productivity.
Roles & Responsibilities:
Business Performance & Operational Excellence
•Own Business Performance workstreams that improve how Corporate Affairs plans, operates, and delivers work.
•Coordinate portfolio-level visibility and prioritization across operational commitments and transformation initiatives, surfacing status, dependencies, risks, and capacity considerations for leadership review in partnership with project teams.
•Partner with functional leaders to identify opportunities to simplify processes, strengthen ways of working, and improve the staff experience.
•Design and implement scalable processes, tools, governance, and self-service resources that improve effectiveness and consistency.
•Develop recommendations that translate organizational needs and Business Performance priorities into practical solutions.
•Partner with Corporate Affairs leaders and the Business Performance Data, Analytics and Process Intelligence team to operationalize OKRs, KPIs, value, productivity, and process intelligence insights that inform priorities, risks, and investment choices.
•Strengthen budget and capacity planning routines by coordinating forecasts, actuals, and variances and helping leaders assess resource and investment trade-offs.
Transformation, Technology & Capability Building
•Drive implementation of Corporate Affairs transformation priorities, including new technologies, AI capabilities, processes, and ways of working.
•Manage complex projects and pilots from design through implementation and scale, including stakeholder alignment, change management, and adoption.
•Lead selected process redesign and improvement initiatives, working with Technology and other enabling teams to incorporate data, AI, and technology where they can improve outcomes, productivity, or the staff experience.
•Shape and deliver learning and capability-building initiatives aligned with evolving business needs and technologies.
•Apply feedback and lessons learned to improve solutions and expand effective practices across Corporate Affairs.
Project & Stakeholder Management
•Own complex, cross-functional initiatives, managing priorities, milestones, risks, dependencies, and accountability for delivery.
•Serve as a strong partner to Corporate Affairs leaders, translating business needs and challenges into recommendations and solutions.
•Influence across Corporate Affairs and enterprise functions to align stakeholders, resolve challenges, and advance shared priorities.
•Manage external partners and vendors, as needed, to support effective delivery.
Functional Skills:
Must-Have Skills:
•Business Performance & Organizational Effectiveness: Ability to diagnose operational needs, develop solutions, and implement improvements that strengthen organizational effectiveness.
•Program & Project Management: Ability to independently manage complex, cross-functional workstreams, balance competing priorities, and drive execution.
•Transformation & Change: Experience implementing technology, AI-enabled capabilities, processes, or new ways of working and supporting sustained adoption.
•Stakeholder Partnership: Ability to advise stakeholders, navigate complexity, build alignment, and influence outcomes without formal authority.
Good-to-Have Skills:
•Experience with AI, automation, or technology-enabled transformation.
•Experience developing learning or capability-building programs.
•Experience with governance, knowledge management, or self-service capabilities.
•Experience in Corporate Affairs, communications, or a complex global function.
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