Role Summary/Purpose:
The Client Service Manager will partner with National Account Managers, Strategic Account Managers and key internal stakeholders to support CareCredit Healthcare Specialties clients and business priorities. The role provides day-to-day client and operational support, prepares recurring reporting, maintains sales and enrollment playbooks, coordinates issue resolution and helps ensure client requests and assigned projects are completed accurately and on time. The individual is expected to take initiative, identify recurring issues and recommend practical improvements while working within established business processes and escalation paths.
Essential Responsibilities:
•Build effective working relationships with selected client partners, National Account Managers, Industry Vice Presidents and key internal stakeholders.
•Provide day-to-day client and account support, coordinating with internal teams to resolve provider, patient and operational issues and ensure appropriate follow-through.
•Serve as a team resource for disputes and chargebacks, including client communication, watchlist management and coordination through resolution.
•Prepare, maintain and distribute recurring client, portfolio and operational reporting; review information for accuracy and highlight relevant trends, issues or opportunities to the appropriate business owner.
•Develop, maintain and update sales and enrollment playbooks, client resources, process documentation and other tools used by the CareCredit Specialty team.
•Support client onboarding, account maintenance and operational needs for complex, multi-location or strategic clients.
•Coordinate with cross-functional partners, including Enrollment, Provider Services, Provider Training, Merchant Risk, Marketing, Analytics and other teams, to support client and business needs.
•Track client requests, issues and assigned projects through completion; communicate status and escalate barriers when necessary.
•Identify recurring client or operational issues, recommend practical process improvements and assist with implementation of agreed-upon solutions.
•Support communications and training related to new or changing products, processes and client requirements.
•Assist with client projects, analyses and other business priorities as assigned.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
•Minimum two years of business experience in a client-facing sales, marketing, client development, operations or related role.
•Demonstrated ability to manage multiple priorities, meet deadlines and provide consistent follow-through.
•Strong analytical and organizational skills, including proficiency with Excel, PowerPoint and Salesforce.
•Effective written and verbal communication skills, with the ability to work across client-facing and internal teams.
•Willingness to travel up to approximately 15%, including occasional overnight or weekend travel.
Desired Characteristics:
•Bachelor's degree in Business, Marketing, Finance or a related field.
•Experience in financial services, lending, healthcare or client operations.
•CareCredit or Synchrony experience and knowledge.
•Experience supporting clients in fragmented markets, multi-location organizations or other complex operating environments.
•Experience preparing recurring reporting, maintaining client or account data and identifying relevant trends or exceptions.
•Experience developing or maintaining playbooks, process documentation, training materials or client communications.
•Working knowledge of provider enrollment, servicing, disputes, chargebacks, risk, training or client onboarding processes.
•Ability to take initiative, solve problems within established processes and recognize when escalation is needed.
•Proven accountability, sound judgment and strong follow-up skills.
•Demonstrated ability to support client engagement, program participation and sales growth.
Grade/Level: 10
The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working :
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
•You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
•New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
•Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
•If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Sales