Account Manager

Washington, District of Columbia
Full-time
$90,000 - 135,000
Posted Aug 10, 2026

Skills

Account Management
CRM
Communication
Customer Success
Machine Learning
Procurement
Public Speaking
Sales
Salesforce

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

•Reduce traffic fatalities

•Enhance pedestrian accessibility

•Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As an Account Manager at Citian, you’re the trusted partner to the state and local agencies, transit authorities, and public works departments that rely on our software every day. You will work with existing clients making sure agencies see real value and find new ways Citian can help them with additional products. You understand that government customers work on budget cycles, procurement rules, and grant timelines, and you plan ahead accordingly for expansion opportunities.  You’re a natural relationship builder who is equally comfortable with a traffic engineer, a department director, and a procurement officer. You’re organized, proactive, and excited to help shape how account management works at a growing Series A company.

What You’ll Do:

•Identify and close expansion opportunities within existing accounts, including new users, departments, neighboring jurisdictions, and additional Citian products.

•Help customers find funding paths for expansion, such as federal and state transportation grants, and work with them through purchasing processes like cooperative contracts and sole-source justifications.

•Partner closely with Customer Success, Product, and Engineering to resolve issues, share customer feedback, and influence the roadmap.

•Work with Account Executives on existing accounts and own referral and new-logo opportunities.

•Maintain accurate account health, renewal, and expansion forecasts in Salesforce.

•Represent Citian at trade shows, conferences, and customer site visits, building relationships and turning customers into references and advocates.

Required Qualifications:

•5+ years of account management, customer success, or sales experience, ideally within a technology or SaaS environment.

•Proven track record of hitting quota and meeting expansion targets.

•Strong experience managing accounts, renewals, and forecasts within Salesforce or other CRM.

•Ability to build trusted relationships with stakeholders at every level, from end users to executives.

•Ability to thrive in a demanding, team-based, fast-moving environment.

•Driven self-starter with high initiative and strong organizational skills.

•Excellent written and verbal communication and presentation skills.

•Ability to travel to customer sites and local and national events as needed.

Preferred Qualifications:

•Experience working with state and local government, transit, or public works customers.

•Familiarity with government procurement, contracting vehicles, and budget cycles.

•Knowledge of transportation funding programs and grant processes.

•Background in transportation, traffic engineering, or urban planning.

Salary Range: $90,000 - 135,000

Your Citian Advantage:

•Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.

•401(k) company match and monthly commuter transportation benefit

•On-site gym and free snacks in the office

•High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here:  www.citian.co

** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities