Accessibility Subject Matter Expert (SME)

Mexico City - Paseo
Full-time
Posted Nov 13, 2026

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Skills

Accessibility

Job description

Company:

Marsh

Description:

Accessibility Subject Matter Expert

We are seeking an Accessibility Subject Matter Expert to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Accessibility Subject Matter Expert, you Will balance deep accessibility expertise with program leadership.

Key Responsibilities

Accessibility Subject Matter Expertise & Technical Guidanc e

•Conduct accessibility reviews and validate vendor audit findings; challenge low-quality assessments and prioritize remediation by risk and effort

•Provide expert guidance on accessibility standards (WCAG 2.0/2.1, ADA, Section 508, AODA, EAA) and emerging regulations

•Collaborate with technical teams on complex accessibility implementations; work comfortably with developers on technical matters

•Understand CMS/development implications of accessibility requirements and provide alternative implementation approaches

•Monitor regulatory changes and communicate updates to steering committee

Accessibility Center of Excellence - Operational Foundation

•Co-develop the Accessibility CoE operational model including governance structure, roles, responsibilities, and escalation paths

•Document accessibility processes and procedures: audit workflow, remediation workflow, shift-left integration, and escalation handling

•Create jurisdiction-specific compliance guidelines and checklists for AODA, EAA, ADA, and WCAG standards

•Develop training materials and enablement collateral for developers, designers, and business owners

•Define accessibility metrics and KPIs for program tracking and stakeholder reporting

Program Governance & Remediation Oversight

•Own the accessibility remediation portfolio dashboard showing all websites/applications in remediation status, timelines, blockers, and compliance standards (AODA, EAA, ADA)

•Establish and run steering committee cadence with executive reporting on remediation progress, KPIs, and risk status

•Coordinate remediation project portfolio, identify blockers, and drive resolution across development, design, and product teams

•Prepare jurisdiction-specific compliance reports for AODA (Ontario), EAA (EU), and ADA (US) requirements

•Track and escalate vendor performance on audit quality and recommendations.

Why join our team :

•We help you be your best through professional development opportunities, interesting work and supportive leaders.

•We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

•Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) es un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $27 000 millones y más de 95 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.